Behavior is an important aspect of pet ownership and bad behavior can lead to people surrendering their pets to shelters. Tackling behavior is a big issue, particularly for cats, who are commonly considered less trainable than dogs. AAHA’s pet behavior brochures are targeted to help clients who are facing behavioral issues at home and have been updated to fit the latest guidelines offered by AAHA.
Oral health is critical to a patient’s overall health but is only 4% of the total income of a practice, according to Financial and Productivity Pulsepoints: Vital Statistics for Your Veterinary Practice. One way to boost that number is to add a recommended dental cleaning message at the bottom of client receipts, such as “Oral health is critical to your pet’s overall health. Dental check-ups insure that.” You can also customize the message by adding the due date of the patient's next dental check-up.
Do you wish you or your staff did a better job of talking to clients about the cost of care and payment programs? Here are a few ideas from AAHA authors and speakers who have led their teams and others to practice success.