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March 25, 2020

Pandemic self-care for veterinary teams

Living through a pandemic is really, really exhausting. The mental health risks are real. That means radical, relentless self-care is more important than ever, so we asked a therapist to help think through and potentially reframe concerns veterinary teams likely feel as the days and weeks living with the threat of COVID-19 wear on.  

August 29, 2019

Practice analytics made easy: AAHA partners with VetSuccess

AAHA recently named VetSuccess a Preferred Business Provider for analytics, practice performance reports, and dashboards. VetSuccess harnesses vast amounts of veterinary data to serve up reliable, consistent, and easy-to-understand metrics to veterinary practices based on the information already in their practice management software (PMS).

May 13, 2022

Why De-escalation Training Is Essential for CSRs

A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way. 

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