Has your hospital ever turned away a patient because, as much as you wanted to help, you simply couldn’t cover the expense? The AVMA has a solution that's like having your own in-house 501(c)(3) charitable foundation.
Living through a pandemic is really, really exhausting. The mental health risks are real. That means radical, relentless self-care is more important than ever, so we asked a therapist to help think through and potentially reframe concerns veterinary teams likely feel as the days and weeks living with the threat of COVID-19 wear on.
It’s been a long, weird time for everyone, and clients’ tempers are wearing thin. Here's what to do if things get heated.
Back in March, before most practices went curbside, nobody predicted the influx of new clients. Here's how to keep them coming back.
AAHA recently named VetSuccess a Preferred Business Provider for analytics, practice performance reports, and dashboards. VetSuccess harnesses vast amounts of veterinary data to serve up reliable, consistent, and easy-to-understand metrics to veterinary practices based on the information already in their practice management software (PMS).
A new urine culture test that delivers results in less than 24 hours could help veterinarians prescribe fewer antibiotics when they’re not needed.
As stay-at-home orders ease and social distancing policies begin to relax, hospitals need to figure out how to recover lost patients, finances, and production. Here's how.
Nobody has to tell veterinary professionals that on-the-job burnout is real. Here's how can you help your staff (and yourself) avoid it.
A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way.
Catch actionable tips from digital marketing expert, Eric Garcia, in this excerpt from his interview on Central Line: The AAHA Podcast.