Each month in NEWStat , we highlight an article from the upcoming issue of Trends magazine. This month: Pet insurance has been around for decades, but is still widely misunderstood. This article explores a few cases and seeks to offer some clarity on the subject as well.
Your “philosophy of practice” is communicated both verbally and nonverbally by all members of the veterinary team. Practices with a spectrum-of-care mindset reinforce the team’s shared values in every conversation, whether the client is interacting with a CSR, tech, or veterinarian.
For the best outcomes, clients need to first understand their options. That means that they fully comprehend the financial, physical, and emotional commitment s required by each option presented, as well as the potential outcomes , risks , and benefits. Relationship-based c ommunication skills are key to these conversations.
Are your clients and team frustrated by high phone call volume? Some upfront planning and simple strategies like phone trees, on-hold messaging, and auto texts can help. Start with an honest look at how easy (or not) it is for your clients to reach you.
Back in March, before most practices went curbside, nobody predicted the influx of new clients. Here's how to keep them coming back.
Many factors can interfere with our comfort or ability to offer a spectrum of care. Examining these barriers and how to overcome them is the first step in broadening the use of spectrum of care approaches.
Has your hospital ever turned away a patient because, as much as you wanted to help, you simply couldn’t cover the expense? The AVMA has a solution that's like having your own in-house 501(c)(3) charitable foundation.
It’s been a long, weird time for everyone, and clients’ tempers are wearing thin. Here's what to do if things get heated.
Catch actionable tips from digital marketing expert, Eric Garcia, in this excerpt from his interview on Central Line: The AAHA Podcast.
PetSmart kicked off the trend of offering veterinary services in retail stores back in 1994. Now they're revolutionizing the market again with an independent business ownership model that allows veterinarians to open their own AAHA-accredited practice inside a PetSmart location.