Search Results for “pet insurance”

Showing 1-10 of 26

August 18, 2021

TRENDS IN YOUR INBOX: Pet Insurance—Cases and Clarity

Each month in NEWStat , we highlight an article from the upcoming issue of Trends magazine. This month: Pet insurance has been around for decades, but is still widely misunderstood. This article explores a few cases and seeks to offer some clarity on the subject as well.  

March 24, 2023

Work as a team to communicate a spectrum-of-care philosophy to clients

Your “philosophy of practice” is communicated both verbally and nonverbally by all members of the veterinary team. Practices with a spectrum-of-care mindset reinforce the team’s shared values in every conversation, whether the client is interacting with a CSR, tech, or veterinarian.

March 09, 2023

How we say it matters: Relationship-based communication gets the best outcomes

For the best outcomes, clients need to first understand their options. That means that they fully comprehend the financial, physical, and emotional commitment s required by each option presented, as well as the potential outcomes , risks , and benefits. Relationship-based c ommunication skills are key to these conversations.  

December 13, 2022

8 Ways to manage phone call volume smarter

Are your clients and team frustrated by high phone call volume? Some upfront planning and simple strategies like phone trees, on-hold messaging, and auto texts can help. Start with an honest look at how easy (or not) it is for your clients to reach you.

January 09, 2023

What prevents us from practicing a spectrum of care?

Many factors can interfere with our comfort or ability to offer a spectrum of care. Examining these barriers and how to overcome them is the first step in broadening the use of spectrum of care approaches.

June 14, 2022

PetSmart’s new ownership model includes AAHA-accreditation

PetSmart kicked off the trend of offering veterinary services in retail stores back in 1994. Now they're revolutionizing the market again with an independent business ownership model that allows veterinarians to open their own AAHA-accredited practice inside a PetSmart location.

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