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January 31, 2023

How often should I post on social media?

Is a few posts a week enough on social? How much is too much posting? We asked veterinary social media marketing coach Cheyanne Flerx to weigh in.

February 15, 2023

How to keep the good ones

Practice owner Jenn Galvin offers hands-on tips for keeping your team happy and making sure your superstar employees will want to stick around.

March 09, 2023

How we say it matters: Relationship-based communication gets the best outcomes

For the best outcomes, clients need to first understand their options. That means that they fully comprehend the financial, physical, and emotional commitment s required by each option presented, as well as the potential outcomes , risks , and benefits. Relationship-based c ommunication skills are key to these conversations.  

March 24, 2023

Work as a team to communicate a spectrum-of-care philosophy to clients

Your “philosophy of practice” is communicated both verbally and nonverbally by all members of the veterinary team. Practices with a spectrum-of-care mindset reinforce the team’s shared values in every conversation, whether the client is interacting with a CSR, tech, or veterinarian.

April 15, 2023

Let's make this all about you

Are you on the struggle bus? Practice owner Jenn Galvin has a message about facing burnout as a leader, and the importance of prioritizing self-care.

July 14, 2023

We’re short-staffed and everyone’s mad—Help!

Practice owners and managers are sending “serious calls of distress” about their understaffed hospitals and unmotivated teams. Jenn Galvin offers some light and perspective from the trenches.

November 21, 2022

The 3 stages of employee retention

In the current veterinary hiring market, job-hopping hardly has any stigma anymore—so what does that mean for keeping your best employees? Stacy Pursell, CPC, CERS, of The Vet Recruiter breaks down the three stages of retention.

March 10, 2023

So, what’s this neurodiversity thing anyway?

The term neurodiversity came about in the 1990s and is often used in the context of autism spectrum disorder, ADHD, dyslexia, bipolar disorder, and other neurological or developmental conditions. NEWStat contributor Wendy Ringie breaks down the idea of neurodivergence, the most common conditions, and what having a “different” brain means for you, your teammates, and your clients.

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