Search Results for “pet insurance”

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July 15, 2022

How to reduce employee theft

Seventy-five percent of employees have stolen from their employer at least once, according to the US Chamber of Commerce. And sadly, veterinary staff are no exception—in a 2010 AAHA survey of AAHA-accredited practices, 86% of respondents reported that employees had stolen from the business.

March 24, 2023

Work as a team to communicate a spectrum-of-care philosophy to clients

Your “philosophy of practice” is communicated both verbally and nonverbally by all members of the veterinary team. Practices with a spectrum-of-care mindset reinforce the team’s shared values in every conversation, whether the client is interacting with a CSR, tech, or veterinarian.

March 09, 2023

How we say it matters: Relationship-based communication gets the best outcomes

For the best outcomes, clients need to first understand their options. That means that they fully comprehend the financial, physical, and emotional commitment s required by each option presented, as well as the potential outcomes , risks , and benefits. Relationship-based c ommunication skills are key to these conversations.  

June 15, 2023

Anesthesia is a team sport in AAHA’s newest course

AAHA’s Anesthesia Safety and Monitoring Guidelines Certificate has something for the whole veterinary team—from CSRs to surgeons. It’s an interactive, scenario-based online CE experience that makes sure everyone is speaking the same language before, during, and after anesthesia.

February 14, 2023

4 Things to look for in a social media team lead

Do you have a superstar on your team you’d like to take over your social media? Set them up for success by following these steps from veterinary social media coach Cheyanne Flerx .

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