Only 3% of pets in the US are covered by pet insurance. How can we as a profession help boost that number so that cost ceases to be a major barrier to care?
Seventy-five percent of employees have stolen from their employer at least once, according to the US Chamber of Commerce. And sadly, veterinary staff are no exception—in a 2010 AAHA survey of AAHA-accredited practices, 86% of respondents reported that employees had stolen from the business.
Your “philosophy of practice” is communicated both verbally and nonverbally by all members of the veterinary team. Practices with a spectrum-of-care mindset reinforce the team’s shared values in every conversation, whether the client is interacting with a CSR, tech, or veterinarian.
An ER vet talks about some techniques she and her staff have developed to help manage cluster periods—or even keep them from happening.
A veterinarian who said an ex-client’s negative online reviews cost him his practice was awarded damages of nearly $30,000 after a six-year court battle. Was it worth the wait?
S ocial media is the fastest and easiest way to communicate important information to clients. Like “word-of-mouth on steroids,” i t takes some effort to get going , but it’s worth it to stay connected.
For the best outcomes, clients need to first understand their options. That means that they fully comprehend the financial, physical, and emotional commitment s required by each option presented, as well as the potential outcomes , risks , and benefits. Relationship-based c ommunication skills are key to these conversations.
AAHA’s Anesthesia Safety and Monitoring Guidelines Certificate has something for the whole veterinary team—from CSRs to surgeons. It’s an interactive, scenario-based online CE experience that makes sure everyone is speaking the same language before, during, and after anesthesia.
Do you have a superstar on your team you’d like to take over your social media? Set them up for success by following these steps from veterinary social media coach Cheyanne Flerx .
“We’re not a profession that does a good job at rapid change, but almost overnight we completely changed how we practice medicine.”