Employees of the Month, April 2022

Sarah Shutt, CVT, and Chandler Clouser of Shiloh Veterinary Hospital, Dover and York, Pennsylvania, are dedicated employees who go above and beyond.



Sarah Shutt, CVT, and Chandler Clouser



Shiloh Veterinary Hospital,
Dover and York, Pennsylvania




Sarah: 2009, Chandler: 2017



Sarah: 12, Chandler: 4

Why Are They So Awesome?

Kelli Zortman, CVT (center in the photo), technical director at Shiloh Veterinary Hospital, wrote to Trends to nominate two outstanding employees. She writes:

Sarah is a graduate of the Vet Tech Institute of Pittsburgh and started as my surgery assistant many years ago. She has taken the ball and runwith it ever since. She is now a surgery technician, treatment technician, our staff schedule manager, AAHA inspection coordinator, and overall a super dedicated employee and a great friend. Sarah is cool as a cucumber and is literally unflappable as a treatment technician!

Chandler came to us from an equine rehabilitation facility with no previous experience with small animals. He has been an absolute sponge, absorbing and learning as much as he can, and has moved right along the ranks as a technician. He is also now an exam room technician and our inventory manager, and he helps set up and execute employee and client social events. He is one of the best writers I have ever met and is definitely my staff-lunch-ordering and audio-visual go-to person for staff meetings. I couldn’t do it without him! Chandler also handles drug shortages like a boss and has stepped into a leadership role with more grace than many people do who are twice his age.

How Does She Go Above and Beyond?

These are two of the most dedicated employees I have ever met. They don’t hesitate to cover shifts or change their schedules to accommodate the needs of our practice, and they have exceeded my expectations in assisting me with leading our technical team.

We recently switched software programs and I was absolutely amazed at how well they picked up the new program and were able to integrate and assist in teaching our employees all the ropes.

They have both come out of their comfort zones and have become fantastic teachers, coworkers, and most importantly leaders! I wouldn’t be able to do my job without them.

In Their Own Words

Why do you love your job?

Sarah: I just really love that I get to be surrounded by animals all day long. I love that we get to advocate for them, care for them, play with them, and even ease their suffering when it is time. I enjoy the variety of our job and that every day is something new and different. We also have the best team, which makes it even better :).

Chandler: That’s a loaded question! I love that on a daily basis I’m making a positive impact on other people’s lives and developing relationships with fellow team members, clients, and patients. I love that each passing day brings something different, including learning new things andskills and being challenged to improve myself personally and professionally. Quite simply, I love working with the awesome team at SVH doing what we do best—providing high-quality care for our clients and patients!

Favorite celebrity: 

Sarah: Paul Walker, and Reese Witherspoon—she’s pretty awesome.

Chandler: Adam Sandler! I just think the dude is flat out hilarious! I don’t know a single person who has seen a movie starring Adam Sandler and didn’t enjoy it.

Pets at home:

Sarah: Three kitties—Oreo, Noelle, and Nora

Chandler: One furry friend named Mittens! She’s a six-year-old DSH whose life revolves around food and treats and lots of pets and scratches!

What brought you to the profession?

Sarah: I’ve always known since I was little that I wanted to work with animals in some capacity. Veterinarian was always the first answer I gave to “What do you want to be when you grow up?” After doing some research in high school, I decided becoming a CVT was the best option for me. Twelve years later, I’m still very happy with my decision.

Chandler: Like the vast majority of fellow Vet Med team members, growing up I always enjoyed caring for animals of all varieties (fish, hamsters, geckos, cats, dogs, and horses). For nearly seven years I worked with horses on almost a daily basis. I eventually was ready for a career change and ended up switching to small animal vet med. I’ve been working in the field for nearly 5 years now and very much enjoy the day-to-day operations.

Hobbies outside of work:

Sarah: Reading, spending time with family and friends, heading to the mountains

Chandler: I’ve always been a horror fanatic and very much enjoy horror films, haunted attractions, and escape rooms! I enjoy the great outdoors; more specifically, I’ve always liked fishing and camping! I’m a huge Orioles and 76ers fan and always try to attend a few games each season. I also very much enjoy spending time with friends and family sharing laughs and creating memories!

Favorite book/show:

Sarah: Favorite movie: Sweet Home Alabama!! Books and TV shows change with the times—but let’s go with Friends.

Chandler: I’ve never been a huge fan of reading books. When it comes to my favorite TV show, it’s hard to choose just one…
The Rookie, 9-1-1 Lonestar, The Resident, and Grey’s Anatomy are among my favorites.

Each month in Trends,  a team member from an accredited practice will win $$$$! 

Does your team boast an outstanding veterinarian, technician, customer service representative, or kennel worker?

Nominate your Employee of the Month at [email protected]!


Photo credits: Photo courtesy of Kelli Zortman



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