Search Results for “”

Showing 11-20 of 28

February 28, 2024

3 Ways to empower your customer service team

Great customer service begins long before the client steps into your practice. Debbie Boone, CVPM, applies hospitality principles from vet med and beyond to train CSRs in how to deliver the best care to clients —including an appropriate level of knowledge to help triage common cases.

October 22, 2022

Veterinary social work: Strengthening the bond

Veterinary social workers are on the forefront of efforts to support the human-animal bond while alleviating some of the stressors for both veterinary team members and animal owners. 

August 29, 2023

Collaboration with specialists expands spectrum of options in general practice

Founded in 2023, the online collaborative space known as VetHive operates on four principles: creating a culture of support, rejecting the ivory tower mentality, being our authentic selves, and viewing veterinary medicine as a team sport. NEWStat chats with founder Kate Baker, DVM, MS, DACVP (Clinical Pathology) .

September 18, 2023

Maybe money does grow on trees

Are you missing charges? Keeping too much inventory on-hand? Practice owner Jenn Galvin has ideas for how to keep the team happier and discover hidden revenue in the process.

October 20, 2023

Client-centered Stress First Aid

The same Stress First Aid tools that help with your team and your own wellbeing are helpful when approaching clients as well. Health and wellbeing coach Melyssa Allen, MA, NBC-HWC, DACLM, guides us through the process.

Refine Results


NEWStat

keyboard_arrow_down keyboard_arrow_up