Make a Difference for Vets & Animals: Join the AAHA Pack

Position Type: Full Time

Remote Type: Fully Remote

Salary Range: $56,000.00 – $60,000.00 Salary/year

Submit resumes to Michelle Garcia at [email protected] to apply for this opportunity. 

SUMMARY: The Practice Consultant conducts in-person and virtual accreditation evaluation by visiting AAHA-accredited and prospective hospital members. This role also supports in- house activities and works closely with accredited veterinary hospital members daily, as they prepare for their accreditation evaluation. Additionally, a Practice Consultant serves as an ambassador for AAHA, working to promote AAHA and AAHA accreditation across North America. The Practice Consultant must possess excellent interpersonal skills, verbal, and written communication skills, and be able to work effectively as a team member dedicated to providing an exceptional member experience. This is a remote position requiring weekly travel (approximately 75%, including overnight, except as travel restrictions apply). Travel may have intermittent, unexpected, and heavy requirements at times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

• Provide an exceptional member experience for AAHA-accredited members and prospective members.
• Support the accreditation evaluation process within their territory and other team members’ territories.
• Work closely and collaborate with teammates both in the department and throughout the association.
• Support member success across AAHA by contributing to an association-wide culture of member experience.
• Provide excellent customer service and contribute to positive workplace culture. A positive “can-do” attitude and communication skills are expected to work successfully with colleagues, leadership, members, and vendors.
• Follow all personnel policies and procedures.
• Perform other miscellaneous duties as requested by the Accreditation Leadership Team.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location:

• Must reside within the territory or be willing to relocate, ideally Indiana or Ohio
• 1-2 hours from a major airport is preferred

Experience:

• 5+ years’ veterinary industry experience as a credentialed technician or CVPM required; experience in an AAHA-accredited practice is highly desired
• Previous management in veterinary practice preferred.

License/Certification:

• CVT, LVT, RVT or CVPM required.
• AS/BS in veterinary technology or related field is required.
• Valid driver’s license with a satisfactory driving record required.

Knowledge, Skills and Reasoning Ability:

• Excellent command of both written and verbal communications in English
• Strong interpersonal and customer service skills
• Strong influencing, negotiating, and selling skills
• Must be professionally conversant and well-groomed
• Highly organized and punctual
• Readily meets deadlines
• Ability to work well independently as well as within a team environment
• Knowledge of MS Office (Word, Excel, Outlook); ability to learn new technology
• Must be able to set up a home office for completing virtual activities, necessary paperwork, follow-up reports, and communication with association staff and members
• Knowledge of AAHA Standards of Accreditation and/or work experience in an AAHA-accredited veterinary practice strongly desired
• Previous experience managing a territory highly desired

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle or feel, reach with hands and arms, and talk or hear. Occasional travel is required for customer programs and conferences. Will be required to travel by car and airplane. Must be able to travel with short notice. Must be able to travel long distances (parking lots to airline terminals, for example), carrying luggage and business items such as laptop and briefcase. Must be able to perform in-person and virtual business sales and relationship management work which requires moving throughout veterinary practices and sometimes involving multiple floors (stairs) and long hours (12-14+ hours inclusive of travel). May involve contact with the public in office or veterinary clinic/hospital environments with exposure to domestic animals. Travel requirements approximately 75%, except as travel restrictions apply.

Submit resumes to Michelle Garcia at [email protected] to apply for this opportunity. 

Position Type: Full Time

Remote Type: Fully Remote

Location:

• Must reside within California, or be willing to relocate
• 1-2 hours from a major airport is preferred

Salary Range: $67,000.00 – $70,000.00 Salary/year

Submit resumes to Michelle Garcia at [email protected] to apply for this opportunity.

SUMMARY: The Practice Consultant conducts in-person and virtual accreditation evaluation visits for AAHA-accredited and prospective hospital members. This role also supports in- house activities and works closely with accredited veterinary hospital members daily, as they prepare for their accreditation evaluation. Additionally, a Practice Consultant serves as an ambassador for AAHA, working to promote AAHA and AAHA accreditation across North America. The Practice Consultant must possess excellent interpersonal skills, verbal, and written communication skills, and be able to work effectively as a team member dedicated to providing an exceptional member experience. This is a remote position requiring weekly travel (approximately 75%, except as travel restrictions apply). Travel may have intermittent, unexpected, and heavy requirements at times.

Duties include but are not limited to:

• Provide an exceptional member experience for AAHA-accredited members and prospective members.
  • Provide thorough, helpful and member friendly support, service, and communication; use independent judgement to resolve member inquiries, issues, and requests.
  • Know, understand, discuss, and interpret the AAHA Standards of Accreditation and associated rationales, tips, and resources.
  • Complete in-person and virtual evaluations for existing and new members in a manner that mentors’ members and prospective members toward continuous improvement.
  • Manage and maintain a flexible territory including evaluation schedules, recruitment activities, nonaccredited contacts, and onsite CE.
  • Proactively assist in the ongoing recruitment and retention of accredited members through one-on-one relationship building.
  • Proactively encourage prospective members to become accredited.
  • Be familiar with content on aaha.org and effectively answer member and nonmember questions; guide them to content and resources as needed.
  • Collaborate with other departments to meet member needs.
  • Be knowledgeable about AAHA membership benefits and recommend them as appropriate to members including Preferred Business Partner programs.
  • Be familiar with AAHA initiatives, strategic goals, and marketing projects.
  • Review member database information and update during every member interaction to ensure member data integrity.
• Support the accreditation evaluation process.
  • Guide and support members through the evaluation preparation process; contact practices on a regular basis to ensure they are on track with preparations; assist with questions and resources; administer and track progress in self-evaluation tool.
  • Communicate consistently and immediately with practices throughout the preparation process via phone, email, fax, website chat, and other communication channels.
  • Document communication and interaction with members.
  • Complete proactive and regular communication, teamwork, and use of resources and technology.
  • Correctly and efficiently use technology to support evaluation process, generate reports, and document accreditations, schedule status, evaluation outcomes, summary letters, etc.
  • Schedule and confirm evaluation dates with members and collaborate with practice consultants to maintain schedules three or more months out.
• Work closely with teammates both in the department and throughout the association.
  • Participate in the creation and review of department SOPs, protocols, and processes.
  • Participate in the creation and updating of the AAHA Standards of Accreditation through team meetings
  • Connect with members by attending national, regional, or local meetings and/or work with fellow practice consultants in the field as requested.
  • Review marketing articles and materials as requested.
  • Participate on official AAHA committees/teams/task forces as needed.
• Support member success across AAHA by contributing to an association-wide culture of member experience.
• Provide excellent customer service and contribute to positive workplace culture. A positive “can-do” attitude and communication skills are expected to work successfully with colleagues, leadership, members, and vendors.
• Follow all personnel policies and procedures.

Perform other miscellaneous duties as requested by The Member Experience Leadership Team.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

• 5+ years’ veterinary industry experience as a credentialed technician or CVPM required; experience in an AAHA-accredited practice is highly desired
• Previous management in veterinary practice preferred

License/Certification:

• CVT, LVT, RVT or CVPM required
• AS/BS in veterinary technology or related field is preferred

Knowledge, Skills and Reasoning Ability:

• Excellent command of both written and verbal communications
• Strong interpersonal and customer service skills
• Strong influencing, negotiating, and selling skills
• Must be professionally conversant and well-groomed
• Highly organized and punctual
• Readily meets deadlines
• Ability to work well independently as well as within a team environment
• Knowledge of MS Office (Word, Excel, Outlook); ability to learn new technology
• Must be able to set up a home office for completing virtual activities, necessary paperwork, follow-up reports, and communication with association staff and members
• Knowledge of AAHA Standards of Accreditation and/or work experience in an AAHA-accredited veterinary practice strongly desired
• Previous experience managing a territory highly desired

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Occasional travel is required for customer programs and conferences. Will be required to travel by car and airplane. Must be able to travel with short notice. Must be able to travel long distances (parking lots to airline terminals, for example), carrying luggage and business items such as laptop, camera, briefcase, files. Must be able to perform in-person and virtual business sales and relationship management work that requires moving throughout Veterinary Practices and sometimes involving multiple floors (stairs) and long hours (12-14+ hours inclusive of travel). May involve contact with the public in office or veterinary clinic/hospital environments with exposure to domestic animals. Travel requirements approximately 75%, except as travel restrictions apply.

Submit resumes to Michelle Garcia at [email protected] to apply for this opportunity.