AAHA Careers

Join our team

At AAHA, we have high standards—for our members and for ourselves. Our team embodies a people-first, team-centric approach to doing business.

We are dedicated to making a difference for veterinary professionals, their clients, and their patients. We are animal-lovers, do-gooders, eternal optimists, and forward-thinkers. We are dedicated to making a difference and celebrating our successes together as a team.

Our mission

  • Enhance the abilities of veterinarians to provide quality medical care to companion animals.
  • Enable veterinarians to successfully conduct their practices and maintain their facilities with high standards of excellence.
  • Meet the public's needs as they relate to the delivery of small animal veterinary medicine.

Our vision

We seek to lead the profession in the provision of the highest quality of care for companion animals by improving standards of care, championing accreditation, and supporting our member practices in all aspects of this pursuit.

Our values

Our Core Values Our Deeper Meaning

Simplicity

We work smarter not harder

We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity, and removal of the unnecessary. 

Collaboration

We before me

Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

Integrity 

Say what you’ll do, do what you say

We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

Open Positions

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Marketing manager

MARKETING MANAGER

 

The American Animal Hospital Association (AAHA), simplifies the journey towards excellence for veterinary practices and hospitals by offering accreditation and many resources. What does that really mean? Pet parents who go to AAHA-accredited hospitals can be assured that their care teams are applying best-in-the-industry standards, every time they see Fluffy or Fido.

We are seeking an experienced Marketing Manager to strategize and plan multiple multi-channel campaigns for a diverse set of programs, products, and resources.

We’re looking for a team player who is focused on marketing planning: creative, organized, detail-oriented, self-motivated, and has excellent customer service skills. And, if you live with a beloved pet, you're in good company... most of us use our pets as our Teams avatars and you'll frequently see them on-screen. We think they love AAHA, too!

The Marketing Manager will oversee a small team and all digital marketing, copywriting, and creative direction, working collaboratively with the team on strategy, planning, and execution. We rely on Asana project management software, so if you like to geek out over details, this is the spot for you!

This is an ideal role for someone with 5-6 years of experience working in a fast-paced “internal association” agency or external agency. The ideal person loves to have their fingerprints on just about every project the organization works on and thrives shifting gears often between projects. 

The team works 100% remotely across multiple U.S. time zones.

What will you do?

Create marketing strategies and plans, which includes the following:

  • Develop multi-channel marketing plans, strategies, and goals for each project in conjunction with stakeholders and the Marketing Director.
  • Manage a small team and outsourced vendors: graphic design, digital marketing, communications specialist, and marketing strategist.
  • Ensure all marketing efforts are executed on time, within budget, and meet KPIs.
  • Ensure marketing copy for all channels meets association standards and is effective in generating desired results.
  • Ensure AAHA brand guidelines are maintained.
  • Conceptualize design direction and ensure that creative concepts support the marketing strategies and association branding.
  • Ensure that marketing goals are achieved and be proactive in monitoring KPIs discussing status with the product owner and making recommendations.
  • Monitor all campaign tactics through our project management software, Asana.
  • Evaluate and report on results, including success of marketing/creative strategies, ROI, and recommendations for applying results to future efforts
  • Manage stakeholder relationship ensuring satisfaction with marketing efforts
  • Analyze customer feedback as applicable to future marketing efforts, customer service improvements, product positioning, or changes in the product itself

 

About AAHA

We are the American Animal Hospital Association (AAHA). Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs. These standards were developed to raise the bar of veterinary excellence and have undergone numerous updates throughout the years, always reflecting current industry needs. 

The association is in the midst of implementing a full overhaul of its business infrastructure technology and is in year two of an ambitious, member-centric three-year strategic plan. The plan is guiding our staff of 50+ in working on several new programs and services, including new educational programs, a website redesign, research programs, and an industry-wide design thinking initiative in addition to the technology overhaul.

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits.

 

What we value:

SIMPLICITY | We work smarter, not harder | We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity and removal of the unnecessary.

COLLABORATION | We before me | Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

INTEGRITY | Say what you’ll do, do what you say | We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

 

How to apply:

If you are interested in joining our team, please submit your resume, cover letter, and two relevant work samples to: Cathy Lada, Director of Marketing: [email protected].  

 

Talk to our team to find out more!

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce.

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

  • Bachelor’s degree in relevant field
  • 5+ years’ experience in communications, marketing, advertising, or related field (3+ must be in a supervisory capacity)
  • Experience managing people
  • Experience in a professional association or non-profit space is a plus
  • Success in managing internal and external marketing resources such as writers, printers and related service vendors

License/Certification:

  • N/A

Knowledge, Skills and Reasoning Ability:

  • Ability to manage multiple projects and meet deadlines on time 
  • Excellent communication skills 
  • Highly driven and results-oriented with ability to thrive in fast-paced environment
  • Understanding of campaign tracking, ROI analysis and other marketing KPIs
  • Experience using member or customer personas to target specific audiences
  • Strong interpersonal skills required 
  • Excellent copywriting skills, with an emphasis on writing for digital platforms
  • Experience developing and executing social media campaigns and analyzing performance data
  • Experience in SEO
  • Experience in email marketing
  • Experience in customer journey mapping and web UX is a plus
  • Nonprofit association experience is a plus
  • Agency (internal or external) is a plus
  • Must be proficient in managing Twitter, Facebook, LinkedIn, Instagram, Tiktok, and YouTube accounts, and be knowledgeable about each platform’s features and capabilities 
  • Experience with Optimizely CMS is a plus
  • Experience with Asana is a big plus
  • Experience working with a variety of marketing and business software including email, CMS, marketing automation, membership databases, project management, Microsoft Office, etc.
  • Experience working with creative teams both internal and external

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Occasional travel is required for customer programs and conferences.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

 

OTHER DETAILS

FLSA Status: Full-time, Exempt

Hiring Range: $70,000-$75,000

Department: Membership & Marketing

Reports to: Marketing Director

 

Practice consultant (CVT, LVT, RVT, or CVPM Required)

PRACTICE CONSULTANT 

 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits.

 

What we value:

SIMPLICITY | We work smarter, not harder | We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity and removal of the unnecessary.

COLLABORATION | We before me | Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

INTEGRITY | Say what you’ll do, do what you say | We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

 

SUMMARY: The Practice Consultant serves as an Accreditation Liaison and conducts onsite and virtual accreditation evaluation visits for American Animal Hospital Association (AAHA) accredited and prospective hospital members.  This role supports inhouse AAHA activities and collaborates with accredited veterinary hospital members as they prepare for their accreditation evaluation.  This key role serves as an ambassador for AAHA working to promote our mission.

The Practice Consultant must possess excellent interpersonal skills, verbal, and written communication skills, and be able to work effectively as a team member dedicated to providing exceptional member support. This is a remote position requiring about 75% travel which may be intermittent and heavy at times. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

  1. Coordinates with Accreditation Specialists to support the accreditation process through regular and consistent communication during the evaluation process. Utilizes the self-evaluation tool to track progress.
  2. Provides education, resources, and consultation regarding accreditation standards, processes, and procedures to accredited veterinary hospitals, veterinary hospitals in candidacy, and veterinary hospitals seeking candi
  3. Completes onsite and virtual evaluations for existing and new members in a manner that mentors’ members and prospective members toward continuous improvement.
  4. Schedules and confirms evaluation dates in coordination with Accreditation Specialists to maintain schedules at least three (3) months in advance.
  5. Manages and maintains a flexible territory including evaluation schedules, recruitment activities, nonaccredited contacts, and onsite CE.
  6. Assists in the ongoing recruitment and retention of accredited members through one-on-one relationship building and proactively encourages prospective members to become accredited.
  7. Collaborates with other departments to meet and exceed member needs.
  8. Maintains knowledge about AAHA membership benefits and recommends them as appropriate to members including Preferred Business Partner programs.
  9. Maintains a current knowledge of the org content and effectively answers member and nonmember questions and guides them to the appropriate resources.
  10. Utilizes technology to support the evaluation process, generate reports and document accreditation, schedule status, evaluation outcomes, summary letters and related.
  11. Provides individual and group consultations via email, phone, video chat, and other communication channels.
  12. Performs other duties as required or assigned within the scope of responsibility.

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: AS/BS in veterinary technology or related field is strongly preferred. 

Experience: A minimum of five (5) years of experience in the veterinary industry is required. Experience in an AAHA accredited practice is strongly preferred.  Previous management in a veterinary practice is preferred. Ability to demonstrate working knowledge of accreditation standards and procedures.

License/Certification: Certification (CVT, LVT, RVT, RAHT or CVPM) is required. 

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.       

Computer SkillsComputer proficiency, including demonstratable skill in advanced functions of applicable software applications such as Microsoft Office, and understanding of technology applications for workflow management, particularly database operations, learning management systems, and online accreditation management systems.

Reasoning Ability:  Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and some knowledge of accreditation standards would be beneficial.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

 

OTHER DETAILS

Employee: Open

FLSA Status: Exempt/40 hours

Hiring Range: $56,000-60,000

Department: Member Experience

Reports to: Regional manager

Hire Date: TBD

 

How to apply: 

If you are interested in joining our team, please submit your resume and cover letter to AAHA’s Director of Member Experience:  [email protected] 

 

Talk to our team to find out more! 

 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce.

 

Accreditation specialist

ACCREDITATION SPECIALIST* 

 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits.

 

What we value:

SIMPLICITY | We work smarter, not harder | We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity and removal of the unnecessary.

COLLABORATION | We before me | Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

INTEGRITY | Say what you’ll do, do what you say | We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

 

SUMMARY: The Accreditation Specialist works closely with veterinary hospital members as they prepare for accreditation evaluation and provides critical support throughout the evaluation and accreditation process. 

The Accreditation Specialist provides education, resources, and consultation to veterinary hospitals in the United States and globally seeking accreditation or undergoing accreditation review. The incumbent facilitates the evaluation process, assists with detailed understanding of the accreditation process, and provides background and clarifying information about issues under review. The position involves work with computer, database, and Web applications to facilitate accreditation workflow management; writing reports and decision letters; and providing training workshops for members, programs, and site visitors.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

  1. Coordinates with team members in the field to support the accreditation process through regular and consistent communication during the evaluation process. Utilizes the self-evaluation tool to track progress.
  2. Provides education, resources, and consultation regarding accreditation standards, processes, and procedures to accredited veterinary hospitals, veterinary hospitals in candidacy, and veterinary hospitals seeking candi
  3. Provides consultation on understanding, interpreting, and demonstrating compliance with the AAHA Standards of Accreditation.
  4. Schedules and confirms evaluation dates in coordination with Practice Consultants to maintain schedules at least three months in advance.
  5. Maintains a current knowledge of the org content and effectively answers member and nonmember questions and guides them to the appropriate resources.
  6. Understands and applies accreditation policies, procedures, and decisions. Compiles and formulates decision letters and disseminates decisions accurately within strict deadli
  7. Maintains and applies knowledge of current and evolving issues, trends, and information related to veterinary hospital education and accreditati
  8. Coordinates with Marketing and reviews materials for completeness, accuracy, and consistency with accreditation standards.
  9. Utilizes technology to support the evaluation process, generate reports and document accreditation, schedule status, evaluation outcomes, summary letters and related.
  10. Provides individual and group consultations via email, phone, video chat, and other communication channels.
  11. Performs other duties as required or assigned within the scope of responsibility.

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: AS/BS in veterinary technology or related field is strongly preferred. 

Experience: A minimum of three (3) years of experience as a Veterinary Technician or Practice Manager is required. Experience in an AAHA accredited practice is preferred.  Ability to demonstrate working knowledge of accreditation standards and procedures.

License/Certification: Certification (CVT, LVT, RVT, RAHT or CVPM) is required. 

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.       

Computer SkillsComputer proficiency, including demonstratable skill in advanced functions of applicable software applications such as Microsoft Office, and understanding of technology applications for workflow management, particularly database operations, learning management systems, and online accreditation management systems.

Reasoning Ability:  Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and some knowledge of accreditation standards would be beneficial.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

 

OTHER DETAILS

Employee: Open

FLSA Status: Non-exempt/40 hours

Hiring Range: $38,500-40,000

Department: Member Experience

Reports to: Regional manager

Hire Date: TBD

*We are always accepting well qualified applications for this position but we are currently fully staffed.

How to apply: 

If you are interested in joining our team, please submit your resume and cover letter to AAHA’s Director of Member Experience:  [email protected] 

 

Talk to our team to find out more! 

 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce 

Member experience representative

MEMBER EXPERIENCE REPRESENTATIVE (CALL CENTER)*

 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits.

 

What we value:

SIMPLICITY | We work smarter, not harder | We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity and removal of the unnecessary.

COLLABORATION | We before me | Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

INTEGRITY | Say what you’ll do, do what you say | We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

 

SUMMARY: The Member Services Representative (MSR) works closely with the accredited veterinary hospital members and prospective members to provide thorough, helpful support to understand and resolve a variety of member inquiries.  The MSR utilizes knowledge, independent judgment, and excellent communication skills to respond in a way that builds trust and reassurance.   

The MSR should portray a friendly and professional image when interacting with members. This position requires empathy, kindness, confidence, and a commitment to excellent customer service.  The MSR may work remotely.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

  1. Takes customer calls and provide accurate, satisfactory answers to their queries and concerns.
  2. De-escalates situations involving dissatisfied customers, offering patient assistance and support.
  3. Guides callers through troubleshooting, navigating the company site or using the products or services.
  4. Maintains knowledge and relevant talking points related to encouraging prospective members to become accredited.
  5. Reviews member accounts and performs outbound calls as appropriate.
  6. Enters data and/or attaches documentation to member files. Documents communication and outcomes.
  7. Utilizes the technology and systems to provide ongoing support for the larger Member Services Team.
  8. Collaborates with other call center professionals to continually improve customer service.
  9. Helps to train new employees and inform them about the company’s policies and procedures.
  10. Participates in the creation and review of department SOP’s and protocols and contributes to the advancement and refinement of department processes.
  11. Performs other duties as required or assigned within the scope of responsibility.

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma required.

Experience: Minimum of two (2) years of customer service experience is required – specifically working in a call center environment. Experience working in a veterinary practice and in an AAHA accredited practice would be highly preferred.

License/Certification N/A.

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.       

Computer SkillsExperience with call center systems is preferred. Strong Microsoft Excel skills is required. Proficiency in Microsoft Outlook, Word, and PowerPoint is also required.

Reasoning Ability:  Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and some knowledge of accreditation standards would be beneficial.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

 

OTHER DETAILS

Employee: Open

FLSA Status: Non-exempt/40 hours

Hiring Range: $35,830-37,440

Department: Member Experience

Reports to: Director of member experience

Hire Date: TBD

*We are always accepting well qualified applications for this position but we are currently fully staffed.

How to apply:

If you are interested in joining our team, please submit your resume and cover letter to AAHA’s Director of Member Experience:  [email protected]

Talk to our team to find out more!

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce

Job Type: Full-time

COVID-19 considerations:
COVID-19 vaccination is required.

Interested in applying?

We'd love to hear from talented people like you! Email Kristin Durney to hear more about any open position or submit an application. Please include which position you're interested in, in the Subject line of your email.

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