Due to an increase in recent call volume, wait times for inbound calls have been longer than usual.
Our members are very important to us as are their questions and inquiries.
We will get to your call as soon as we can; please email [email protected] at any time for additional assistance.

AAHA Careers

Join our team

At AAHA, we have high standards—for our members and for ourselves. Our team embodies a people-first, team-centric approach to doing business.

We are dedicated to making a difference for veterinary professionals, their clients, and their patients. We are animal-lovers, do-gooders, eternal optimists, and forward-thinkers. We are dedicated to making a difference and celebrating our successes together as a team.

Our mission

  • Enhance the abilities of veterinarians to provide quality medical care to companion animals.
  • Enable veterinarians to successfully conduct their practices and maintain their facilities with high standards of excellence.
  • Meet the public's needs as they relate to the delivery of small animal veterinary medicine.

Our vision

We seek to lead the profession in the provision of the highest quality of care for companion animals by improving standards of care, championing accreditation, and supporting our member practices in all aspects of this pursuit.

Open Positions

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Practice consultant (CVT, LVT, RVT, or CVPM Required)

PRACTICE CONSULTANT 

 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits. 

 

SUMMARY: The Practice Consultant serves as an Accreditation Liaison and conducts onsite and virtual accreditation evaluation visits for American Animal Hospital Association (AAHA) accredited and prospective hospital members.  This role supports inhouse AAHA activities and collaborates with accredited veterinary hospital members as they prepare for their accreditation evaluation.  This key role serves as an ambassador for AAHA working to promote our mission.

The Practice Consultant must possess excellent interpersonal skills, verbal, and written communication skills, and be able to work effectively as a team member dedicated to providing exceptional member support. This is a remote position requiring about 75% travel which may be intermittent and heavy at times. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

  1. Coordinates with Accreditation Specialists to support the accreditation process through regular and consistent communication during the evaluation process. Utilizes the self-evaluation tool to track progress.
  2. Provides education, resources, and consultation regarding accreditation standards, processes, and procedures to accredited veterinary hospitals, veterinary hospitals in candidacy, and veterinary hospitals seeking candi
  3. Completes onsite and virtual evaluations for existing and new members in a manner that mentors’ members and prospective members toward continuous improvement.
  4. Schedules and confirms evaluation dates in coordination with Accreditation Specialists to maintain schedules at least three (3) months in advance.
  5. Manages and maintains a flexible territory including evaluation schedules, recruitment activities, nonaccredited contacts, and onsite CE.
  6. Assists in the ongoing recruitment and retention of accredited members through one-on-one relationship building and proactively encourages prospective members to become accredited.
  7. Collaborates with other departments to meet and exceed member needs.
  8. Maintains knowledge about AAHA membership benefits and recommends them as appropriate to members including Preferred Business Partner programs.
  9. Maintains a current knowledge of the org content and effectively answers member and nonmember questions and guides them to the appropriate resources.
  10. Utilizes technology to support the evaluation process, generate reports and document accreditation, schedule status, evaluation outcomes, summary letters and related.
  11. Provides individual and group consultations via email, phone, video chat, and other communication channels.
  12. Performs other duties as required or assigned within the scope of responsibility.

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: AS/BS in veterinary technology or related field is strongly preferred. 

Experience: A minimum of five (5) years of experience in the veterinary industry is required. Experience in an AAHA accredited practice is strongly preferred.  Previous management in a veterinary practice is preferred. Ability to demonstrate working knowledge of accreditation standards and procedures.

License/Certification: Certification (CVT, LVT, RVT, RAHT or CVPM) is required. 

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.       

Computer SkillsComputer proficiency, including demonstratable skill in advanced functions of applicable software applications such as Microsoft Office, and understanding of technology applications for workflow management, particularly database operations, learning management systems, and online accreditation management systems.

Reasoning Ability:  Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and some knowledge of accreditation standards would be beneficial.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

 

OTHER DETAILS

Employee: Open

FLSA Status: Exempt/40 hours

Hiring Range: $56,000-60,000

Department: Member Experience

Reports to: Regional manager

Hire Date: TBD

 

How to apply: 

If you are interested in joining our team, please submit your resume and cover letter to AAHA’s Director of Member Experience:  [email protected] 

 

Talk to our team to find out more! 

 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce 

 

Accreditation specialist

ACCREDITATION SPECIALIST 

 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits. 

 

SUMMARY: The Accreditation Specialist works closely with veterinary hospital members as they prepare for accreditation evaluation and provides critical support throughout the evaluation and accreditation process. 

The Accreditation Specialist provides education, resources, and consultation to veterinary hospitals in the United States and globally seeking accreditation or undergoing accreditation review. The incumbent facilitates the evaluation process, assists with detailed understanding of the accreditation process, and provides background and clarifying information about issues under review. The position involves work with computer, database, and Web applications to facilitate accreditation workflow management; writing reports and decision letters; and providing training workshops for members, programs, and site visitors.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

  1. Coordinates with team members in the field to support the accreditation process through regular and consistent communication during the evaluation process. Utilizes the self-evaluation tool to track progress.
  2. Provides education, resources, and consultation regarding accreditation standards, processes, and procedures to accredited veterinary hospitals, veterinary hospitals in candidacy, and veterinary hospitals seeking candi
  3. Provides consultation on understanding, interpreting, and demonstrating compliance with the AAHA Standards of Accreditation.
  4. Schedules and confirms evaluation dates in coordination with Practice Consultants to maintain schedules at least three months in advance.
  5. Maintains a current knowledge of the org content and effectively answers member and nonmember questions and guides them to the appropriate resources.
  6. Understands and applies accreditation policies, procedures, and decisions. Compiles and formulates decision letters and disseminates decisions accurately within strict deadli
  7. Maintains and applies knowledge of current and evolving issues, trends, and information related to veterinary hospital education and accreditati
  8. Coordinates with Marketing and reviews materials for completeness, accuracy, and consistency with accreditation standards.
  9. Utilizes technology to support the evaluation process, generate reports and document accreditation, schedule status, evaluation outcomes, summary letters and related.
  10. Provides individual and group consultations via email, phone, video chat, and other communication channels.
  11. Performs other duties as required or assigned within the scope of responsibility.

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: AS/BS in veterinary technology or related field is strongly preferred. 

Experience: A minimum of three (3) years of experience as a Veterinary Technician or Practice Manager is required. Experience in an AAHA accredited practice is preferred.  Ability to demonstrate working knowledge of accreditation standards and procedures.

License/Certification: Certification (CVT, LVT, RVT, RAHT or CVPM) is required. 

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.       

Computer SkillsComputer proficiency, including demonstratable skill in advanced functions of applicable software applications such as Microsoft Office, and understanding of technology applications for workflow management, particularly database operations, learning management systems, and online accreditation management systems.

Reasoning Ability:  Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and some knowledge of accreditation standards would be beneficial.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

 

OTHER DETAILS

Employee: Open

FLSA Status: Non-exempt/40 hours

Hiring Range: $38,500-40,000

Department: Member Experience

Reports to: Regional manager

Hire Date: TBD

 

How to apply: 

If you are interested in joining our team, please submit your resume and cover letter to AAHA’s Director of Member Experience:  [email protected] 

 

Talk to our team to find out more! 

 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce 

Member experience representative

MEMBER EXPERIENCE REPRESENTATIVE (CALL CENTER)

 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits. 

 

SUMMARY: The Member Services Representative (MSR) works closely with the accredited veterinary hospital members and prospective members to provide thorough, helpful support to understand and resolve a variety of member inquiries.  The MSR utilizes knowledge, independent judgment, and excellent communication skills to respond in a way that builds trust and reassurance.   

The MSR should portray a friendly and professional image when interacting with members. This position requires empathy, kindness, confidence, and a commitment to excellent customer service.  The MSR may work remotely.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

  1. Takes customer calls and provide accurate, satisfactory answers to their queries and concerns.
  2. De-escalates situations involving dissatisfied customers, offering patient assistance and support.
  3. Guides callers through troubleshooting, navigating the company site or using the products or services.
  4. Maintains knowledge and relevant talking points related to encouraging prospective members to become accredited.
  5. Reviews member accounts and performs outbound calls as appropriate.
  6. Enters data and/or attaches documentation to member files. Documents communication and outcomes.
  7. Utilizes the technology and systems to provide ongoing support for the larger Member Services Team.
  8. Collaborates with other call center professionals to continually improve customer service.
  9. Helps to train new employees and inform them about the company’s policies and procedures.
  10. Participates in the creation and review of department SOP’s and protocols and contributes to the advancement and refinement of department processes.
  11. Performs other duties as required or assigned within the scope of responsibility.

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma required.

Experience: Minimum of two (2) years of customer service experience is required – specifically working in a call center environment. Experience working in a veterinary practice and in an AAHA accredited practice would be highly preferred.

License/Certification N/A.

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.       

Computer SkillsExperience with call center systems is preferred. Strong Microsoft Excel skills is required. Proficiency in Microsoft Outlook, Word, and PowerPoint is also required.

Reasoning Ability:  Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and some knowledge of accreditation standards would be beneficial.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

 

OTHER DETAILS

Employee: Open

FLSA Status: Non-exempt/40 hours

Hiring Range: $35,830-37,440

Department: Member Experience

Reports to: Director of member experience

Hire Date: TBD

How to apply:

If you are interested in joining our team, please submit your resume and cover letter to AAHA’s Director of Member Experience:  [email protected]

Talk to our team to find out more!

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce

Job Type: Full-time

COVID-19 considerations:
COVID-19 vaccination is required.

Veterinary content strategist/specialist

VETERINARY CONTENT STRATEGIST/SPECIALIST

 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits. 

 

SUMMARY:

The Veterinary Content Strategist will implement AAHA’s editorial strategy, content planning and oversee the creation of all editorial and instructional content for the association. As a member of the Content Strategy team, this position plays a key role in the association’s written, digital and A/V media content by providing professional and subject matter expertise inherent in the experience of a Doctor of Veterinary Medicine. This position is also responsible for maintaining and evolving members’ experience with AAHA’s online, educational, and print content. The ideal candidate will have deep expertise in multimedia content capabilities and an intimate understanding of content development for an audience of veterinary professionals. The person in this role must be well-informed on current technologies and trends in digital publishing and have a fundamental business, financial communications and reporting expertise.

The American Animal Hospital Association (AAHA) has an exciting new role for a Content Specialist.  This member-facing position will create and deliver content for blogs, website, newsletters, brochures, webinars, infographics, videos, e-books, and other instructional content to help drive member engagement and support the success of accredited veterinary hospitals.

The ideal candidate is a self-starter who's collaborative, creative, and passionate about the success of our association and its members. This role requires a fast, thorough writer who knows how to translate complex, technical topics into easy-to-understand content. The Content Specialist enjoys talking to groups, knows how to engage a community via various channels, and can create the kind of content that works in a mobile, social world.

The Content Specialist contributes to the content creation process for association marketing and communications efforts across all platforms; creates campaigns; creates web content and manages website redesign.  This position will move forward communications and marketing efforts by creating valuable content and measuring its impact on relevant audiences.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

Manages editorial planning, calendaring, and execution:

  1. Contributes significantly to AAHA’s overall editorial strategy and leads all content planning.
  2. Stays current with veterinary and membership association trends and looks for opportunities to produce timely news and other content.
  3. Be the “voice of the veterinarian” by providing guidance, technical review, and input into all media channels in which the association participates.
  4. Helps the team to balance the creation of both evergreen content and timely news responses.
  5. Monitors adherence to AAHA brand, including tone and style guidelines.
  6. Uses content metrics, member feedback, and subject matter expertise to guide the editorial strategy development and short-term content planning.
  7. Works with others on the Content Team to implement a system that helps AAHA to leverage the vast expertise of its member volunteers as part of high quality, scientific and technical content creation that is impactful to our members. 
  8. Supports management of contract resources, when needed.

 

Enhances the overall membership experience at AAHA through continuous advancement of content offerings: 

  1. Practices data-driven decision making to adjust the editorial strategy and content plans according to website metrics, member satisfaction, and other informal feedback mechanisms.
  2. Provides veterinary expertise to improve the quality and validity of the scientific and leadership content (including but not limited to, written, digital and A/V media formats) and educational offerings to the association’s members and the veterinary profession at large.  
  3. Works closely with subject matter experts and uses secondary research to inform members on changes to veterinary policy and practice.
  4. Be curious. Continues to seek new information and monitors current trends in digital and instructional content. Looks for opportunities to enhance skills and implement new technologies at AAHA.

Serves a leader and enables the professional development of the Content Strategy team:

    1. Sets team strategy and standards for quality content creation.
    2. Instills collaboration and leads by example by contributing actively to a variety of cross functional working groups.
    3. Encourages a team environment with an open communication culture.
    4. Ensures the team feels empowered to develop their skills.
    5. Be an active leader and member of the Content Strategy team that listens to team members’ feedback to promotes implementation of quality solutions for our members.
    6. Resolves conflicts or issues quickly, should they arise.
    7. Upholds all AAHA personnel policies and procedures, including those relating to employee performance evaluations, and provides mentoring and oversight as needed for staff to perform their job responsibilities successfully.
    8. Collaborates with other members of the Content Strategy team to produce informative content in a wide range of formats. This includes webinar slide decks, blog posts, e-books, and demo videos…
    9. Serves as thought leader and subject-matter expert.
    10. Researches and provides input to our overall content strategy. 
    11. Utilizes data-driven insights to optimize content for a range of channels and audiences. Develops a good understanding of the association, its mission, and strategic directives to best serve the stakeholders, enable members, and function within the staff team.
    12. Delivers live, technical, content rich webinars to members and occasionally present content at user group meetings and other events.
    13. Crafts compelling content that supports the mission of AAHA.
    14. Creates compelling content, landing pages and translate technical content that fits the audience.
    15. Coordinates with the Online Learning Programs Manager to develop and deliver content to support AAHA members.
    16. Edits and proofreads product collateral, promotional and website content.
    17. Owns, maintains and enforces editorial standards and guidelines.
    18. Works with the marketing team to deliver content that is delightful to consume, informed by the latest science, and easy for the layperson to understand.
    19. Reviews, maintains and helps curate medical and health content. 
    20. Proofreads, reviews, and edits documents for accurate use of scientific and medical information. 
    21. Performs other duties as required or assigned within the scope of responsibility.

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: DVM/VMD degree. Three to five years’ experience in veterinary journalism, marketing, and communications. Minimum three (3) years of relevant experience managing multi-platform content production. Demonstrated experience producing educational content for a professional audience. Experience in the principles of adult learning required as part of editorial leadership of educational content. Expertise in small animal general practice veterinary medicine and surgery, as well as a knowledge in leadership, finance, marketing, and management topics. Knowledge of animal health, health related fields, or the desire/ability to research and become immersed in these areas

License/Certification: NA

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.   Superior communication skills including demonstrated ability to produce training materials; and to design and develop innovative, multimedia content.            

Computer Skills: Computer proficiency, including demonstratable skill in advanced functions of applicable software applications such as Microsoft Office, and understanding of technology applications for workflow management, particularly database operations, learning management systems, and online accreditation management systems. Expertise using Google Slides to develop presentations that effectively translate ideas and messaging into concise, compelling graphic material.  Experience using Camtasia, Quicktime, or other screen recording software is preferred.  Experience with, or willingness to learn new technology tools to streamline processes, including Asana Knowledge of email marketing and social media/reporting tools a plus, but not required (Google Analytics, HubSpot, Hootsuite, Salesforce) Basic understanding of WordPress

Reasoning Ability: Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and knowledge of accreditation standards.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

 

OTHER DETAILS

Employee: Open

FLSA Status: Exempt/40 hours

Department: Content Strategy

Reports to: Cheif Medical Officer

Hire Date: TBD

 

To apply please submit your resume and cover letter to [email protected] In your cover letter, please explain how this role fits into your career goals and experience.   

 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce 

Technical services veterinarian

TECHNICAL SERVICES VETERINARIAN

 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits. 

 

SUMMARY: The Technical Services Veterinarian will oversee the creation of technical guideline content for the association. As a member of the Content Strategy team, this position plays a key role in the association’s written, digital and A/V media content by providing professional and subject matter expertise inherent in the experience of a Doctor of Veterinary Medicine.

The ideal candidate is a self-starter who's collaborative, creative, and passionate about the success of our association and its members. This role requires a fast, thorough writer who knows how to translate complex, technical topics into easy-to-understand content. This position will participate in strategy meetings with other technical, sales and marketing staff to optimize opportunities for growth.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

  1. Provide medical expertise and review of AAHA’s content department to ensure medical accuracy.
  2. Gain an understanding of AAHA’s objectives and proactively work with the team on the strategic development and implementation of guidelines.
  3. Work with a cross-functional team to evaluate new business development opportunities.
  4. Develop educational content in support of AAHA’s objectives.
  5. Create technical content for assigned product and services.
  6. Project management of AAHA’s Guidelines task forces to ensure timely delivery of manuscript.
  7. Develop content for both external and internal AAHA sites and conferences based upon market demands, working with the Chief Medical Officer.
  8. Identify, develop and engage top KOLs and develop a plan on how to continually engage these KOLs in task forces, content creation, or speaking opportunities.
  9. Lead efforts in organizing and executing meetings with speakers/KOLs.  
  10. Lead the efforts in developing and maintaining relationships with KOLs that are strategic influencers.
  11. Advise and assist Content team with both strategic focus and technical content of training programs and materials to assure consistency and clarity of key messages and the medical appropriateness of guidelines.
  12. Identify needs for new and enhanced products to support veterinary teams.
  13. Demonstrate the ability to lead and successfully guide implementation and execution of initiatives with minimal oversight through effective understanding and ability to function within the organizational structure.
  14. Proficient at project management, creation of technical content, ability to act decisively, meet project deadlines, ability to manage conflict effectively.
  15. Effectively participate and demonstrate leadership in project teams, assuming the role of medical lead.

 

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: DVM/VMD degree. Three to five years’ experience of veterinary practice. Extensive knowledge of current topics and issues in clinical veterinary practice. Medical writing training a plus. become immersed in these areas

Required Skills: Strong analytical thinking, problem solving skills, and attention to detail. Excellent interpersonal and communication skills with various stakeholders. Ability to collaborate and effectively work within cross-functional teams. Strong relationship building skills. Excellent judgment in conflict management and influence. Excellent writing skills.

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.   Superior communication skills including demonstrated ability to produce training materials; and to design and develop innovative, multimedia content.            

Computer Skills: Computer proficiency, including demonstratable skill in advanced functions of applicable software applications such as Microsoft Office, and understanding of technology applications for workflow management, particularly database operations, learning management systems, and online accreditation management systems. Expertise using Google Slides to develop presentations that effectively translate ideas and messaging into concise, compelling graphic material.  Experience using Camtasia, Quicktime, or other screen recording software is preferred.  Experience with, or willingness to learn new technology tools to streamline processes, including Asana Knowledge of email marketing and social media/reporting tools a plus, but not required (Google Analytics, HubSpot, Hootsuite, Salesforce) Basic understanding of WordPress

Reasoning Ability: Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and knowledge of accreditation standards.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

 

OTHER DETAILS

Employee: Open

FLSA Status: Exempt/40 hours

Department: Content Strategy

Reports to: Cheif Medical Officer

Hire Date: TBD

 

To apply please submit your resume and cover letter to [email protected] In your cover letter, please explain how this role fits into your career goals and experience.   

 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce 

Digital content producer

DIGITAL CONTENT PRODUCER

 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits. 

 

SUMMARY: The American Animal Hospital Association (AAHA) has an exciting new role for a Digital Content Producer.  You will create, manage, and update multimedia content for websites, social media, interactive media, learning management systems, and other digital environments.

The ideal candidate is a self-starter who's collaborative, creative, and passionate about the success of our association and its members. This role requires a fast, thorough producer who can translate complex, technical topics into easy-to-understand content. The Digital Content Producer enjoys talking to groups, knows how to engage a community via various channels, and can create the kind of content that works in a mobile, social world.

You will be working with a team of creative and engaged professionals who bring fresh ideas and diverse perspectives to help us simplify the journey towards excellence in veterinary practice.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

  1. Works closely with the Chief Medical Officer and Content Team to identify and prioritize digital content projects in support of AAHA’s strategy.
  2. Provides strategic recommendations, defines a plan (including scheduling and resourcing for the execution of the final deliverable), and shepherds conceptualized work through to completion.
  3. Creates storyboards, writes, directs, edits, and produces for a variety of digital media with a major focus on making AAHA’s Standards and Guidelines easier to find, discover, consume, and apply.
  4. Creates interactive educational content in platforms such as Lessonly, Articulate, iSpring, Elucidat, or others.
  5. Monitors adherence to AAHA brand, including tone and style guidelines.
  6. Stays current with veterinary and membership association trends and look for opportunities to continuously improve AAHA’s digital content.
  7. Works with others on the Content Team to leverage the vast expertise of its member volunteers in creating high quality, scientific and technical content that is impactful to our members. 
  8. Supports management of contract resources, when needed.

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  1. Bachelor's degree in marketing, journalism or relevant field.
  2. Two (2) years of experience in developing content for digital outlets, preferably in digital producer or similar role.
  3. Experience with a variety of digital media products, such as video, audio, animation, data visualization, interactive storytelling, websites and mobile applications.
  4. SEO and technical writing experience.

License/Certification: NA

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences to build productive relationships.   Superior communication skills including demonstrated ability to produce training materials; and to design and develop innovative, multimedia content.        

Computer Skills

  1. Advanced knowledge of digital content production technologies and the ability and willingness to learn new technologies.
  2. Experience working in content management systems (CMS) and HTML/CSS.
  3. Skilled in visual aesthetics, including UX and layout.
  4. Knowledge of email marketing and social media/reporting tools a plus

Reasoning Ability:  Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and knowledge of accreditation standards.

 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

 

OTHER DETAILS

Employee: Open

FLSA Status: Exempt/40 hours

Hiring Range: $60,000-70,000

Department: Content Strategy

Reports to: Cheif Medical Officer

Hire Date: TBD

 

To apply please submit your resume and cover letter to [email protected] In your cover letter, please explain how this role fits into your career goals and experience.   

 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce 

Product manager/specialist - Consumables

PRODUCT MANAGER/SPECIALIST - CONSUMABLES

 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits. 

 

SUMMARY:The American Animal Hospital Association (AAHA) has an exciting new role for a Product Manager/Specialist to develop and manage innovative solutions that support our members.  This is a highly collaborative position, requiring interaction with AAHA staff and members.  This role will be working with a talented team and responsible for the vision and roadmap for our consumable product line sold via our online store. Your product design, development, and promotional expertise will be key to fulfilling AAHA’s purpose of simplifying the journey toward excellence for veterinary practices by delivering innovative products that solve real-world challenges.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

  1. Manages the consumable product line life cycle (sold via AAHA’s online store) from strategic planning to tactical initiatives, while ensuring consistency with AAHA’s overall strategy.
  2. Collects and analyzes feedback from consumers, internal teams, and other stakeholders to form a deep understanding of the wide variety of challenges being faced by veterinary practices.
  3. Applies research, analysis, and decision-making skills to create a range of ideas for new/future products as well as enhancements to existing products.
  4. Prioritizes all consumable product line ideas into an achievable product development roadmap. Executes the roadmap with internal staff and/or vendor support.
  5. Provides ongoing product performance, pricing, and profitability analyses of the consumable product line, including new product launches. Develops strategies that improve the product line’s market position and appeal, enable cost reduction, and improve quality.
  6. Defines metrics that informs the success of our consumer experience, monitors performance, and determines a product roll-out strategy based on quantitative and customer feedback.
  7. Manages vendor and other third-party providers related to various consumable products.
  8. Manages the consumables product line inventory.
  9. Performs other duties as required or assigned within the scope of responsibility.

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor’s degree required, preferably in marketing or a related field.    

Experience:

  • 3+ years’ experience in product management with new product development preferred.
  • 3+ years’ experience in project management, overseeing multiple projects in a limited-resource environment.
  • Experience in financial analysis and inventory control preferred.

License/Certification: Certification in project management is a plus. 

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.       

Computer SkillsComputer proficiency, including demonstratable skill in advanced functions of applicable software applications such as Microsoft Office understanding of technology applications for workflow management.

Reasoning Ability:  Ability to organize and manage personal workload and projects in AAHA’s consumable product roadmap. Ability to achieve and maintain strong working knowledge of veterinary terms and their challenges while translating that knowledge into product development opportunities.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

 

OTHER DETAILS

Employee: Open

FLSA Status: Non-exempt/40 hours

Hiring Range: $65,000-85,000

Department: Operations

Reports to: Director of operations

Hire Date: TBD

 

To apply please submit your resume and cover letter to [email protected] In your cover letter, please explain how this role fits into your career goals and experience.   

 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce 

Project manager

PROJECT MANAGER

 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

 

Why work for us: 

  • Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
  • We are fully committed to each of our team members' growth and development and offer competitive pay and benefits. 

 

SUMMARY: At the American Animal Hospital Association (AAHA), our purpose is all about simplifying the journey toward excellence for veterinary practices. We have an exciting new role for a Project Manager (PM).  The successful PM candidate will provide project management support for key projects across all functions within the organization.

The PM will be responsible for overall project management delivery with an emphasis on end-to-end milestone management, budget tracking, reporting, identification, and resolution of issues ensuring on time, on budget and on value completion of assigned projects. An effective PM will work closely with internal teams and community stakeholders. The PM will be able to track and report real-time updates and have a close working knowledge of assigned projects. In addition, the role will require expertise in defining, measuring, and reporting on key project performance metrics.

The position requires attention to details, and an ability to communicate and collaborate effectively with all AHA staff.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

  1. Develops and maintains project plans based on organization priorities and collaboration with key project stakeholders including cost and schedule analysis.
  2. Communicates and coordinates plans and strategies across all areas of the association including a significant focus on cross-departmental project management between IT, Content Development, Membership, Marketing, Business Development, and the Executive Team.
  3. Coordinates project kickoff meetings and drives engagement across cross-functional teams, supporting workstreams to create and execute on project deliverables.
  4. Performs daily PM operational tasks for the business ensuring deadlines are met and tracked.
  5. Builds, maintains, and reports operational metrics for end-to-end milestone management.
  6. Identifies risks and develops appropriate response strategies; identifies and manages issues to include appropriate escalations.
  7. Monitors project roadmap for additional optimization synergies with ongoing projects.
  8. Develops association wide strategy for internal project management software and drives accountability and acceptance of new processes.
  9. Develops global document management approach and infrastructure to streamline productivity.
  10. Reports on weekly and quarterly metrics and deliverables.
  11. Monitors productivity and implements processes to improve efficiency. 
  12. Provides structure and guidance to the departments on project management best practices.

 

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:  Bachelor’s degree with a minimum of three (3) years hands-on project management experience. Demonstrated knowledge and understanding of project management principles, processes, methodologies, and tools. Proven track record of collaborating with cross-functional groups. Experience with building the discipline of project management across an organization. Experience with project management in associations/non-profits, large-scale content development organizations, and/or IT development is preferred.

License/Certification: Project management certification preferred.

Language Skills: Demonstrated ability to exercise professional verbal and written communication skills with all internal and external audiences.  Excellent negotiation skills.

Computer SkillsIn depth knowledge of project management software. Experience using content management systems, project management software, learning management systems, customer relationship management systems, virtual meeting technologies and other content delivery technologies.  Knowledge of Microsoft Office, Mac/PC software, and web/new media technologies.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

 

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

 

OTHER DETAILS

Employee: Open

FLSA Status: Exempt/40 hours

Hiring Range: $85,000-$100,000

Department: Operations

Reports to: Director of operations

Hire Date: TBD

 

To apply please submit your resume and cover letter to [email protected] In your cover letter, please explain how this role fits into your career goals and experience.   

 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce 

 

Interested in applying?

We'd love to hear from talented people like you! Email Paige Hilton to hear more about any open position or submit an application. Please include which position you're interested in, in the Subject line of your email.

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