Veterinary Content Specialist

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

Why work for us: 

• Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
• We are fully committed to each of our team members' growth and development and offer competitive pay and benefits.

What we value:

SIMPLICITY | We work smarter, not harder | We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity and removal of the unnecessary.

COLLABORATION | We before me | Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

INTEGRITY | Say what you’ll do, do what you say | We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

SUMMARY: The Veterinary Content Specialist combines medical writing, creativity, and veterinary expertise to deliver the association’s brand voice and tone appropriately across multiple platforms. Working alongside Content team members, marketing, sponsorship, and stakeholders, this position is responsible for ensuring that the quality of written word disseminated supports the brand and objectives of the American Animal Hospital Association (AAHA).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work closely with Content team members to uphold a consistent and compelling brand identity, voice, tone, and quality across all content platforms.
• Research, develop, and write content about a variety of industry topics and association objectives for multiple platforms including, but not limited to NEWStat, Trends magazine, the AAHA website, and AAHA Learning.
• Oversee creation and delivery of AAHA Guidelines Toolkits, bringing in additional subject matter experts as needed.
• Provide medical review of content from internal and external writers to ensure adherence to best current practices as well as AAHA Standards and Guidelines.
• Actively participate in creative brainstorming and collaborate with team members to develop original ideas and ways to repurpose existing content.
• Provide expertise and veterinary perspective to association team members in research, marketing, and sponsorship.
• Effectively manage time and tasks to meet multiple, often congruent deadlines in a remote work environment.
• Keep up to date with trends in the veterinary profession and develop an understanding of the needs of AAHA members.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• DVM required
• 3-5 years clinical experience required.
• 2+ years writing and editing experience required.
• Writing sample and/or portfolio submission required.

Knowledge, Skills, and Abilities:

• Demonstrated skill in writing for consumer and veterinary audiences at a variety of complexities.
• Demonstrated skill and experience in writing and editing according to the Chicago Manual of Style.
• Experience with social media and content management systems.
• Experience with project management systems.
• Ability to conceptualize and work with graphic designer to successfully marry copy and design.
• Ability to collaborate, seek and receive feedback, and modify content based on that feedback.
• Demonstrated ability to adhere to deadlines.
• Ability to communicate verbally and in writing with co-workers, leadership, members, and business contacts in a courteous and professional manner.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl and must be able to lift 20 pounds. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

OTHER DETAILS

Employee: Open

FLSA Status: Exempt/40 hours

Hiring Range: $95,000 - $110,000

Department: Content & Community

Reports to: Chief Medical Officer

Hire Date: TBD

How to apply: 

If you are interested in joining our team, please submit your resume and cover letter to [email protected].

Talk to our team to find out more! 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce.

Director of Standards

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

Why work for us: 

• Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
• We are fully committed to each of our team members' growth and development and offer competitive pay and benefits.

What we value:

SIMPLICITY | We work smarter, not harder | We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity and removal of the unnecessary.

COLLABORATION | We before me | Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

INTEGRITY | Say what you’ll do, do what you say | We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

SUMMARY: The Director of Standards will oversee the creation, updating, and sunsetting of accreditation standards for the association. As a member of the Content Team, this position plays a key role in bridging the work of multiple teams by providing professional and subject matter expertise inherent in the experience of a licensed veterinary professional with a background in evidence-based medicine.

The ideal candidate is a self-starter who's collaborative, creative, and passionate about the success of our association and its members. This role requires a keen curiosity, the drive to take apart complex problems in order to rebuild even better solutions, and the love of a creative design thinking process. This position will work closely with DVMs, CrVTs, and CVPMs across multiple teams in the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

• Provide expertise in the creation, maintenance, and sunsetting of AAHA’s Standards of Accreditation.
  • Evaluate current standards and create a process for continual improvement and assessment.
  • Create process to apply evidence-based metrics to standards creation process.
  • Use clinical and analytical skills to identify and create scientific and factual resources, tips and/or rationales to support AAHA Standards of Accreditation.
  • Explore, plan, execute and maintain a public commenting process for AAHA Standards of Accreditation.
  • Work closely with internal and external committees to uphold and improve current processes for standards creation.
  • Conduct literature reviews to ensure standards are congruent with current best practices identified in scientific literature.

• Ensure Standards integration across the organization.
  • Facilitate processes to ensure standards and guidelines are consistently integrated and aligned.
  • Work closely with Learning and Content departments to develop educational materials, templates, and resources that support members’ journey towards excellence through implementation of standards.
  • Participation in Animal Welfare and Ethics committee to ensure position statements are aligned with standards and guidelines.
  • Suggest new products and resources that help members apply standards to practice.

• Champion new products and services.
  • Suggest new accreditation products that support the mission of simplifying the journey towards excellence for veterinary practices.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Five + years’ clinical experience in veterinary practice required.
• Experience in an AAHA-accredited practice is highly desired.
• Extensive knowledge of current topics and issues in clinical veterinary practice.
• Medical writing training and/or research experience a plus.
• High preference for candidates holding an MS, or PhD in the Sciences, demonstrating a strong academic background and expertise in relevant fields.

License/Certification:

• DVM/VMD, CVT, LVT, or RVT required.

Knowledge, Skills, and Abilities:

• Strong analytical thinking, problem solving skills, and attention to detail.
• Excellent interpersonal and communication skills with various stakeholders.
• Ability to collaborate and effectively work within cross- functional teams. Strong relationship building skills.
• Excellent judgment in conflict management and influence.
• Excellent writing skills.
• Superior communication skills including demonstrated ability to produce training materials; and to design and develop innovative, multimedia content.
• Computer proficiency, including demonstratable skill in advanced functions of applicable software applications such as Microsoft Office, and understanding of technology applications for workflow management, particularly database operations, learning management systems, and online accreditation management systems.
• Readily meets deadlines.
• Ability to work well independently as well as within a team environment.
• Must be able to set up a home office for completing virtual activities, necessary paperwork, follow-up reports, and communication with association staff and members.
• Knowledge of AAHA Standards of Accreditation and/or work experience in an AAHA-accredited veterinary practice strongly desired.
Ability to organize and manage personal workload.
• Ability to achieve and maintain strong working knowledge of veterinary terms and knowledge of accreditation standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

OTHER DETAILS

Employee: Open

FLSA Status: Exempt/40 hours

Hiring Range: $100k to $120k Annually

Department: Content & Community

Reports to: Chief Medical Officer

Hire Date: TBD

How to apply: 

If you are interested in joining our team, please submit your resume and cover letter to [email protected].

Talk to our team to find out more! 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce.

Amplify Accreditation Facilitator

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

Why work for us: 

• Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
• We are fully committed to each of our team members' growth and development and offer competitive pay and benefits.

What we value:

SIMPLICITY | We work smarter, not harder | We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity and removal of the unnecessary.

COLLABORATION | We before me | Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

INTEGRITY | Say what you’ll do, do what you say | We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

SUMMARY: The Amplify Accreditation Facilitator will be responsible for facilitating classes through the Amplify Accreditation Program; to educate veterinary professionals and veterinary teams about the AAHA Standards of Accreditation and best practices to become and maintain an accredited hospital with AAHA. This role requires a deep understanding of veterinary practice management, clinical best practices, and comfortability with the AAHA Standards of Accreditation.

The ideal candidate will have a level of demonstrated expertise in veterinary medicine along with excellent communication and instructional skills to ensure that participants understand and implement strategies to adhere to standards effectively. The candidate is a self-starter who's collaborative, creative, and passionate about the success of our association and its members. This position will also participate in strategy and logistical meetings to continue to evolve the Amplify Accreditation model. Adaptability will be a necessity as the needs of the Amplify model quickly progress and demand elevates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

• Execution of curriculum: strong cross-departmental collaboration skills to work with content department on development, revising, and adapting the comprehensive curriculum for teaching AAHA standards of Accreditation to veterinary professionals, including veterinarians, veterinary technicians, practice managers, and support staff.
• Instruction and Facilitation: conduct engaging and informative classes, workshops, and seminars for veterinary professionals. Be familiar and have direct experience with virtual and in-person training and development of and execution of workshops and specific courses.
• Understanding adult learning styles and skills to adapt activities to respond to the unique experiences of learners in a cohort group. Be able to provide instruction to participants with varied levels of foundational knowledge.
• Content Delivery: utilize various instructional techniques and tools, including presentations, group activities, and hands-on demonstrations, directly connecting AAHA Standards of Accreditation with the value of daily practice behaviors.
• Quality Assurance: Stay up to date with the latest developments and revisions in AAHA Standards of Accreditation and incorporate them into educational materials and methods. Ensure content is and remains accurate, current, and aligned with industry best practices.
• Assess Cohort Learning Outcomes: evaluate the effectiveness of the Amplify educational programs by assessing participants’ understanding and engagement. Explore, connect, and maintain systems to collect quantitative and qualitative data to provide feedback and guidance for continuous improvement.
• Collaborate with Stakeholders: liaise with AAHA representatives, veterinary associations, and industry experts to gather insights, exchange knowledge, and align Amplify curriculum to the evolving veterinary ecosystem.
• Support Resources: help develop and maintain supplementary resources, such as training manuals, guides, and reference materials to support participants’ learning and implementation of AAHA’s Standards of Accreditation.
• Leveraging technology and multiple platforms to enhance the learning experience and Amplify cohort learning process.
• Professional Development: continuously enhance personal knowledge and expertise in veterinary medicine, accreditation standards, and adult learning principles through attending conferences, workshops, and relevant training programs.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Current credentialed veterinary professional required.
• 5+ years’ experience in the veterinary industry required; experience in an AAHA-accredited practice is highly desired.
• 2+ years’ experience in adult learning and development preferred.

Required Skills: Strong analytical thinking, problem solving skills, and attention to detail. Excellent interpersonal and communication skills with various stakeholders. Ability to collaborate and effectively work within cross- functional teams. Strong relationship building skills. Excellent judgment in conflict management and influence. Excellent writing skills.

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences. Superior communication skills including demonstrated ability to produce training materials; and to design and develop innovative, multimedia content.

Computer Skills: Computer proficiency, including demonstratable skill in advanced functions of applicable software applications such as Microsoft Office, and understanding of technology applications for workflow management, particularly database operations, learning management systems, and online accreditation management systems. Expertise using Google Slides to develop presentations that effectively translate ideas and messaging into concise, compelling graphic material. Experience using Camtasia, Quicktime, or other screen recording software is preferred. Experience with, or willingness to learn new technology tools to streamline processes, including Asana. Knowledge of email marketing and social media/reporting tools a plus, but not required (Google Analytics, HubSpot, Hootsuite, Salesforce) Basic understanding of WordPress.

Reasoning Ability: Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and knowledge of accreditation standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required. Travel is expected to be 20% of the time.

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

OTHER DETAILS

Employee: Open

FLSA Status: Exempt

Hiring Range: $65,000 - $72,000

Department: Accreditation Team

Reports to: Amplify Accreditation Manager

Hire Date: TBD

How to apply: 

If you are interested in joining our team, please submit your resume and cover letter to [email protected].

Talk to our team to find out more! 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce.

Customer Engagement Manager

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

Why work for us: 

• Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
• We are fully committed to each of our team members' growth and development and offer competitive pay and benefits.

What we value:

SIMPLICITY | We work smarter, not harder | We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity and removal of the unnecessary.

COLLABORATION | We before me | Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

INTEGRITY | Say what you’ll do, do what you say | We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

SUMMARY: AAHA is seeking a motivated and experienced Customer Engagement Manager to lead our customer engagement efforts. Your goal will be to provide outstanding customer service to our customers by developing effective customer service procedures, managing and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest ecommerce trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise day-to-day customer relationships related to lead qualification.
• Create effective customer service Standard Operating Procedure, Policies, and Standards.
• Maintain the internal Knowledge Base (using Hub Spot).
• Ability to train and manage customer service representative team (1 assistant CSR) in an efficient manner working closely with our outside Accreditation Team (approx. 15 people).
• Manage and maintain Hub Spot CRM system and tickets.
• Respond to customer service issues in a timely manner.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records and document all customer service activities and discussions.
• Eventual responsibility of hiring and training additional staff and company size flourishes.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor’s degree in Business Administration or relevant field experience.
• 5-7 years of leadership experience in Ecommerce customer service management roles, in a fast-paced environment.

Knowledge, Skills, and Abilities:

• Experience with Ecommerce platforms and Print on Demand concepts.
• Managed an outsourced customer service team and created Standard Operating Procedure (SOP) Manual for trained staff.
• Good understanding of management practices and have handled disputes, implemented call support and email protocols.
• Excellent leadership and interpersonal skills.
• Outstanding written and verbal communication skills.
• Proficient in Excel, Word, PowerPoint.
• Able to analyze trends and report monthly on goals.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl and must be able to lift 20 pounds. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

OTHER DETAILS

Employee: Open

FLSA Status: Exempt/40 hours

Hiring Range: $55,000 - $65,000

Department: Membership, Value, & Growth

Reports to: Wendy Cobrda

Hire Date: TBD

How to apply: 

If you are interested in joining our team, please submit your resume and cover letter to [email protected].

Talk to our team to find out more! 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce.

Sales Communications Manager

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

Why work for us: 

• Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
• We are fully committed to each of our team members' growth and development and offer competitive pay and benefits.

What we value:

SIMPLICITY | We work smarter, not harder | We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity and removal of the unnecessary.

COLLABORATION | We before me | Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

INTEGRITY | Say what you’ll do, do what you say | We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

SUMMARY: AAHA is looking for a Sales Communications Manager to support the communication strategy, approach, and execution to help inform and ultimately drive engagement for our various sales teams. Delivering successful outcomes in this role will lead to more impactful sales, content and marketing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Creates and executes complex communication strategies and plans for various sales segments, including an overarching approach for our Amplify group accreditation, individual membership and marketing partners
2. Drives sales engagement through communications (PR, Email, pitching articles)
3. Cultivates relationships with media, manages corporate relations announcements
4. Works with marketing to understand and quantify target audience segments. Implements metrics to evaluate the effectiveness of the communication plan delivery, adjusts accordingly
5. Partners with sales, marketing, content, and accreditation teams to ensure a fully integrated approach to funnel development.
6. Supports metrics to evaluate the effectiveness of communication plan delivery – measuring, tracking, reporting, and adjusting consistently to minimize fatigue while driving consistent leads.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor’s Degree in Marketing or equivalent experience.
• 3+ years of relevant experience.

Knowledge, Skills, and Abilities:

Business Writing skills.
• Familiarity with marketing automation tools (specifically Hub Spot).
• Advanced Excel Proficiency (Pivot tables, data parsing, etc.).
• Demonstrated comfort writing for social media.
• Executive level presentation skills.
• Strong project management skills.
• Demonstrated data and analytical skills.
• Academic and practical experience with a wide range of communications and analytical methodologies.
• Knowledge/experience supporting sales employees.
• Exceptional communication skills – interpersonal, written and visual.
• Self-directed and able to operate as part of a team and execute independently with minimal supervision.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl and must be able to lift 20 pounds. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

OTHER DETAILS

Employee: Open

FLSA Status: Exempt/40 hours

Hiring Range: $75,000 - $85,000

Department: Membership, Value, & Growth

Reports to: Director of Membership

Hire Date: TBD

How to apply: 

If you are interested in joining our team, please submit your resume and cover letter to [email protected].

Talk to our team to find out more! 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce.

PRACTICE CONSULTANT 

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

Why work for us: 

• Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
• We are fully committed to each of our team members' growth and development and offer competitive pay and benefits.

What we value:

SIMPLICITY | We work smarter, not harder | We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity and removal of the unnecessary.

COLLABORATION | We before me | Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

INTEGRITY | Say what you’ll do, do what you say | We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

SUMMARY: The Practice Consultant serves as an Accreditation Liaison and conducts onsite and virtual accreditation evaluation visits for American Animal Hospital Association (AAHA) accredited and prospective hospital members.  This role supports inhouse AAHA activities and collaborates with accredited veterinary hospital members as they prepare for their accreditation evaluation.  This key role serves as an ambassador for AAHA working to promote our mission.

The Practice Consultant must possess excellent interpersonal skills, verbal, and written communication skills, and be able to work effectively as a team member dedicated to providing exceptional member support. This is a remote position requiring about 75% travel which may be intermittent and heavy at times. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

1. Coordinates with Accreditation Specialists to support the accreditation process through regular and consistent communication during the evaluation process. Utilizes the self-evaluation tool to track progress.
2. Provides education, resources, and consultation regarding accreditation standards, processes, and procedures to accredited veterinary hospitals, veterinary hospitals in candidacy, and veterinary hospitals seeking candi
3. Completes onsite and virtual evaluations for existing and new members in a manner that mentors’ members and prospective members toward continuous improvement.
4. Schedules and confirms evaluation dates in coordination with Accreditation Specialists to maintain schedules at least three (3) months in advance.
5. Manages and maintains a flexible territory including evaluation schedules, recruitment activities, nonaccredited contacts, and onsite CE.
6. Assists in the ongoing recruitment and retention of accredited members through one-on-one relationship building and proactively encourages prospective members to become accredited.
7. Collaborates with other departments to meet and exceed member needs.
8. Maintains knowledge about AAHA membership benefits and recommends them as appropriate to members including Preferred Business Partner programs.
9. Maintains a current knowledge of the org content and effectively answers member and nonmember questions and guides them to the appropriate resources.
10. Utilizes technology to support the evaluation process, generate reports and document accreditation, schedule status, evaluation outcomes, summary letters and related.
11. Provides individual and group consultations via email, phone, video chat, and other communication channels.
12. Performs other duties as required or assigned within the scope of responsibility.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: AS/BS in veterinary technology or related field is strongly preferred. 

Experience: A minimum of five (5) years of experience in the veterinary industry is required. Experience in an AAHA accredited practice is strongly preferred.  Previous management in a veterinary practice is preferred. Ability to demonstrate working knowledge of accreditation standards and procedures.

License/Certification: Certification (CVT, LVT, RVT, RAHT or CVPM) is required. 

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.       

Computer Skills:  Computer proficiency, including demonstratable skill in advanced functions of applicable software applications such as Microsoft Office, and understanding of technology applications for workflow management, particularly database operations, learning management systems, and online accreditation management systems.

Reasoning Ability:  Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and some knowledge of accreditation standards would be beneficial.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

OTHER DETAILS

Employee: Open

FLSA Status: Exempt/40 hours

Hiring Range: $56,000-60,000

Department: Member Experience

Reports to: Regional manager

Hire Date: TBD

How to apply: 

If you are interested in joining our team, please submit your resume and cover letter to [email protected].

Talk to our team to find out more! 

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce.

MEMBER EXPERIENCE REPRESENTATIVE (CALL CENTER)*

Who we are: 

We are the American Animal Hospital Association (AAHA), a non-profit association. Our mission is to provide veterinary professionals with resources to deliver the best in companion animal care and effectively manage their business. AAHA is respected internationally for its dedication to medical quality standards, professional development, and quality education programs.  

Why work for us: 

• Our team consists of industry experts and animal lovers dedicated to fulfilling our vision of leading the profession in providing the highest quality of care for companion animals by improving the standard of care. 
• We are fully committed to each of our team members' growth and development and offer competitive pay and benefits.

What we value:

SIMPLICITY | We work smarter, not harder | We strive to simplify the journey towards excellence for veterinary practices through curiosity, creativity and removal of the unnecessary.

COLLABORATION | We before me | Our commitment to each other’s success through active collaboration and teams with diverse backgrounds, experiences, and expertise creates better solutions rooted in empathy.

INTEGRITY | Say what you’ll do, do what you say | We strive to be clear communicators and fulfill our promises to one another, intentionally building our foundation of trust and accountability.

SUMMARY:

The Member Services Representative (MSR) works closely with the accredited veterinary hospital members and prospective members to provide thorough, helpful support to understand and resolve a variety of member inquiries.  The MSR utilizes knowledge, independent judgment, and excellent communication skills to respond in a way that builds trust and reassurance.   

The MSR should portray a friendly and professional image when interacting with members. This position requires empathy, kindness, confidence, and a commitment to excellent customer service.  The MSR may work remotely.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

1. Takes customer calls and provide accurate, satisfactory answers to their queries and concerns.
2. De-escalates situations involving dissatisfied customers, offering patient assistance and support.
3. Guides callers through troubleshooting, navigating the company site or using the products or services.
4. Maintains knowledge and relevant talking points related to encouraging prospective members to become accredited.
5. Reviews member accounts and performs outbound calls as appropriate.
6. Enters data and/or attaches documentation to member files. Documents communication and outcomes.
7. Utilizes the technology and systems to provide ongoing support for the larger Member Services Team.
8. Collaborates with other call center professionals to continually improve customer service.
9. Helps to train new employees and inform them about the company’s policies and procedures.
10. Participates in the creation and review of department SOP’s and protocols and contributes to the advancement and refinement of department processes.
11. Performs other duties as required or assigned within the scope of responsibility.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma required.

Experience: Minimum of two (2) years of customer service experience is required – specifically working in a call center environment. Experience working in a veterinary practice and in an AAHA accredited practice would be highly preferred.

License/Certification N/A.

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.       

Computer Skills:  Experience with call center systems is preferred. Strong Microsoft Excel skills is required. Proficiency in Microsoft Outlook, Word, and PowerPoint is also required.

Reasoning Ability:  Ability to organize and manage personal workload. Ability to achieve and maintain strong working knowledge of veterinary terms and some knowledge of accreditation standards would be beneficial.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Travel is primarily local during the day, although some out-of-area and overnight travel for conferences may be required. Air travel may also be required.

DISCLAIMER AND ACKNOWLEDGEMENT

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.

OTHER DETAILS

Employee: Open

FLSA Status: Non-exempt/40 hours

Hiring Range: $35,830-37,440

Department: Member Experience

Reports to: Director of member experience

Hire Date: 2/1/2023

How to apply:

If you are interested in joining our team, please submit your resume and cover letter to AAHA’s Director of Accreditation:  [email protected].

Talk to our team to find out more!

AAHA is an Equal Opportunity Employer committed to a diverse and inclusive workforce

Job Type: Full-time

COVID-19 considerations:
COVID-19 vaccination is required.