Culture and People
“If you’re resenting your work, you’re not getting paid enough,” says AAHA past president Pam Nichols, DVM, CCRP, CFI. Here she lays out her tried-and-true formula for paying associates.
Culture and Wellbeing
Launching in 2024, the North American Association of Veterinary Receptionists (NAAVR) will provide CE for customer service representatives in many areas, including conflict resolution, great customer service, and hospitality.
Culture and People
It’s not all about the Benjamins, but a lack of fair compensation is the top driver of tech turnover. However, meeting the financial needs of this role might not be as big a stretch as you’d expect.
The US faces a critical shortage of large animal veterinarians. A new scholarship program at Kansas State University could help change that—especially for underrepresented students.
Culture and Wellbeing
Nonmedical skills are fundamental to the health of a practice’s team.
Clinical
While emodepside can be effective in treating multi-anthelmintic drug resistant (MADR) hookworms in dogs, there are serious safety considerations including careful patient selection after screening for heartworm and the MDR1 mutation.
In some cases, recurrent hookworms might be due to lack of client compliance or proper treatment—but in other cases, it might be multi-anthelmintic drug resistant (MADR) hookworms. Here’s your primer on what to look for.
Clinical
Heartworm resistance isn’t as prevalent as it once was, but genetic variation and human activity may change that in the future. And with an uptick of heartworm-positive cases in unusual locations, it’s more important than ever to educate and encourage clients about year-round heartworm prevention.
Culture and People
In this series, Emily Singler, VMD, author of Pregnancy and Postpartum Considerations for the Veterinary Team, discusses workplace hazards, parental leave, discrimination laws, and ways that veterinary leaders can support all team members better by considering the challenges of working parents.
Practice Management
The goal of a loyalty program is not just to increase transactions, but to deepen connections between your clients and your practice.
