Practice Management

228 Articles

How to hold on loosely
Petfolk employees

Culture and People

How to hold on loosely

As AAHA’s Stay, Please study found, flexibility in scheduling and job duties is a strong driver of both retention and attrition in veterinary medicine. In other words, when flexibility is done well, it inspires good people to stay. But when it’s done poorly, it’s also a top reason why people leave their current jobs in clinical practice—or even clinical practice altogether.

Retention is the New Recruitment

Member Exclusive

3 people in scrubs talking

Culture and People

Retention is the New Recruitment

High turnover rates of skilled support staff can be costly, disrupt team dynamics, and compromise patient safety. Here are the key strategies for retaining these valuable team members by building a strong community, fostering a sense of purpose, investing in personal growth and development, and ensuring effective management practices.

Compassionate Care From Afar
2 people in scrubs on phones

Clinical

Compassionate Care From Afar

Telehealth services are considered part of the solution for growing professional concerns such as access to care and workforce shortages. The list of cases that can be handled through telemedicine is long, and the opportunities to utilize technicians are many.

A new way to pay for veterinary visits? This federal bill could give pet owners more ways to pay for care 
Photo of the U.S. Capitol

Client Communication

A new way to pay for veterinary visits? This federal bill could give pet owners more ways to pay for care 

The People and Animals Well-being (PAW) Act introduced earlier this month could change how pet owners pay for care, specifically by expanding the ways they can use their Health Savings Account (HSA) or Flexible Spending Account (FSA).

Graceful Self-Promotion and Podcasting Tips
Katie Berlin and Casey Callahan

Client Communication

Graceful Self-Promotion and Podcasting Tips

A conversation with Casey Callanan, MBA, of Clear Contender, LLC, who offers tips on getting into podcasting and using content for social media promotions.

Veterinary Care Deserts: Unique Challenges

Member Exclusive

illustration of a person walking a dog in a desertscape

Client Communication

Veterinary Care Deserts: Unique Challenges

In the US alone, about 20 million pets experience poverty with their families and 70% of these animals have never seen a veterinarian, according to the HSUS. Some organizations have been working for years on these access-to-care problems but now awareness by others is growing. The awareness has even prompted the suggestion of a term for it: “veterinary care deserts.”

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