Employee of the Month, March 2022

Kelley Davis, Office Manager and Customer Service Representative at Rockledge Animal Clinic, in Rockledge, Florida, is a champion for positive culture and buidling client-patient-practice bonds.

 

NAME

Kelley Davis

EOTM_.png

PRACTICE NAME

Rockledge Animal Clinic,

Rockledge, Florida

OCCUPATION

Office Manager, Customer Service
Representative

STARTED IN VETERINARY MEDICINE

2018

 

YEARS WITH PRACTICE

4

Why Is KelleySo Awesome?

Kelley is one of those rare unicorns! Her contagious positivity, collaborative attitude, and love for our clients and patients make her the “sunshine” of the practice. She is always wearing a smile, reminding the crew that there is a light at the end of the tunnel, and willing to lend a hand—even with burnout from COVID-19 affecting the team and our clients too. Kelley’s drive and desire to grow as a CSR have led to her becoming a well-rounded office manager who supports our practice culture and fosters a team-building, patient-advocating practice. Our team, clients, and patients absolutely adore Kelley!

How Does She Go Above and Beyond?

Kelley’s plate is full, yet she always identifies when others are overwhelmed and offers assistance with a kind, positive outlook. She deals with the most challenging clients with grace and poise, never discounting their concerns and diffusing any conflict quickly and efficiently. Her ability to build client/patient bonds is impeccable.

In Her Own Words

Why do you love your job? I have a passion for people and animals. I feel so grateful to work with our clients and build wonderful relationships with them as well as bond with their fur babies. There is no other job like it, and I could not imagine doing anything else.ove my job because I get to be a part of an amazing team of doctors, techs, and customer service providers. Every day we  save lives, end suffering, and comfort owners. We see the best and, unfortunately, the worst. I’ve cried and laughed with pet owners. It’s just the best job ever. 

Favorite celebrity: Leonardo DiCaprio

Pets at home: Leila the Weimaraner and Bambi the two-pound Chihuahua

What brought you to the profession? I moved to Florida a few years ago and when I was looking for potential job opportunities, I found an ad for Rockledge Animal Clinic and immediately knew that it was is exactly what my soul needed. 

Hobbies outside of work: I love to be outside, especially near the ocean. I am also a food lover; I love trying new restaurants in the area.

Favorite book/show: Where the Sidewalk Ends by Shel Silverstein. It may be a children’s book, but it brings a smile to my face every time I open it. 

Each month in Trends,  a team member from an accredited practice will win $100! 

Does your team boast an outstanding veterinarian, technician, customer service representative, or kennel worker?

Let us know at trends@aaha.org!

 

Photo credits: Photo courtesy of Kelley Davis

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