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AAHA's Culture Initiative

Practice culture is made up of the values, beliefs, and behaviors that shape how work gets done, and it is built through daily touchpoints, both among team members and with clients.

Supportive cultures empower employees and promote client loyalty. But cultures aren’t static. Every day, your practice culture either builds positive energy or depletes the resourcefulness of the team.

Resources

AAHA’s Culture Initiative helps veterinary teams create work environments that foster wellbeing with a range of resources beginning at the most local level—your hospital.

At any time, please explore AAHA’s free resources to learn more about practice culture and start realizing what a healthy culture can do for you, your team, and your practice.

AAHA’s Guide to Veterinary Practice Team Wellbeing

The challenge of achieving personal and professional wellbeing is recognized as a critical issue within the veterinary profession. Written by various experts in the field of personal wellbeing and culture, AAHA’s Guide to Veterinary Practice Team Wellbeing is designed to help team members embrace the benefits of self-care and support individual wellbeing in the veterinary practice. 

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The Link Between a Healthy Workplace Culture and Optimal Personal Wellbeing

Personal wellbeing and workplace culture impact every member of the veterinary practice team. In this roundtable discussion, AAHA tapped into the expertise of mental health professionals and other driving culture transformation to learn why they believe wellbeing and practice culture are inextricably linked and what you can do to improve both.

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Video Series

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Culture and Employee Engagement

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Culture and Employee Engagement

The right culture can help your practice attract and retain extraordinary employees, keep them engaged, and enable your managers to focus on the future.

Culture and the Bottom Line

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Culture and the Bottom Line

Your practice culture directly affects your revenue, profit, and efficiency.

Culture and Client Service

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Culture and Client Service

Learn how your practice culture affects client bonding, retention, and referrals.

Course Introductions

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Attracting and Hiring Exceptional Talent

Stop the Drama! Eliminating Conflict in Your Practice

Mastering Difficult Client Conversations

Developing a Vision to Create the Practice You Want

Managing Your Practice, Leading Your Team

Building a Fully Engaged Team

Learning modules

These modules will teach you about each type of culture and how they shape your organizational culture. You’ll learn concepts and tools to optimize these cultures and leverage them to improve your practice’s larger organizational culture.

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MicroCulture

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MicroCulture

An introduction to the key building block of veterinary practice culture. By the end, you will understand the definitive characteristics of the MicroCulture. This includes understanding what makes a strong MicroCulture versus a weak one and provides you with a starting point for improving the MicroCultures within your practice.

BridgeCulture

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BridgeCulture

Discusses the way MicroCultures interact and work together within your practice culture. You will learn to identify the quality of your practice’s bridge and receive tips for fortifying its structure.

MacroCulture

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MacroCulture

Fully realize the concept of your practice’s organizational culture. You will come to understand that a MacroCulture not only reflects the Micro-and-BridgeCulture building blocks of practice culture, but also plays a key part in shaping the culture experience for your employees, your clients, and, ultimately, your patients.

AAHA's Culture Initiative is supported through a generous educational grant from Merck Animal Health.

Statistics from: AAHA; Aspire; Merck Animal Health Veterinary Wellbeing Study (2018); National Association of Veterinary Technicians in America (2016); Deloitte University Press, “Global Human Capital Trends 2015, Leading in the New World of Work”