Trends®

March 2024: The Behavior Issue

In This Issue: Post-Pandemic Behavior Problems; Technology and Behavior Monitoring; What is Fear Free?; Angry Clients, Part 2; and more!

Cover of March 2024 Trends—Illustration of 4 pets displaying behavioral issues

From the Editor
Headshot of Trends editor, Ben Williams, next to the March 2024 issue of Trends Magazine

Trends

March 2024: The Behavior Issue

From the Editor

The Chinese philosopher Mengzi believed that people are inherently good, while his counterpart, Xunzi, said that people are born bad. They agreed that moral teachings were the key to keeping people on the good side. What do Chinese philosophy and this issue of Trends have to do with each other? Read on to find out!

The Scoop, March 2024
3 highlighted news article images: AAHA Board director, Gregory Carastro, LVT, CVBL, technicians prepping a patient for surgery, and the AAHA Veterinary Technician of the Year logo.

Trends

March 2024: The Behavior Issue

The Scoop, March 2024

AAHA Director Gregory Carastro, LVT, CVBL, touts the benefits of the Fear Free practice. The AAHA Community responds to a request for resources to help boost confidence in veterinary assistants. This month’s Scoop news articles include: AAHA Names First Veterinary Technician of the Year; North Carolina Requires Veterinarians Declare Gabapentin Use; Humans May Have Influenced Evolution of Dogs’ Eye Color; Study Evaluates Cannabis Product Use in US Cats and Dogs; and more!

5 Questions for a Behavior Specialist
Behavior specialist, Amy L. Pike, DVM DACVB, IAABC-CDBC, holding a dog.

Trends

March 2024: The Behavior Issue

5 Questions for a Behavior Specialist

Amy Pike, DVM, DACVB, IAABC-CDBC, graduated from Colorado State University in 2003, and was soon after commissioned as a captain in the US Army Veterinary Corps, where she worked with dogs suffering from PTSD.

Employee of the Month, March 2024
March 2024 employee of the month, Amanda Witkowski, CVT

Trends

March 2024: The Behavior Issue

Employee of the Month, March 2024

This month’s employee of the month prize winner is Amanda Witkowski, CVT, of Berkeley Veterinary Center in Bayville, New Jersey!

JAAHA Case Report of the Month
CT scan of a dog that shows a cervical abscess caused by a wooden stick, causing sialadenosis—enlarged salivary glands.

Trends

March 2024: The Behavior Issue

JAAHA Case Report of the Month

Can a foreign body cause the condition known as sialadenosis, or enlarged salivary glands? New research in the Journal of the American Animal Hospital Association (JAAHA) says yes.

Behavior Issues in the Postpandemic World
Illustration of pet behavior: a cat scratching down a curtain and a dog howling

Trends

March 2024: The Behavior Issue

Behavior Issues in the Postpandemic World

Behavior problems have come to the forefront of veterinary medicine, receiving a lot of interest amongst veterinary professionals and owners alike. Whether it is due to owners being more aware of problems or whether veterinary professionals are tackling them earlier, addressing the behavior of the pet is becoming standard of care.

‘Spying’ on Pets with Clients
Photo of a pet owner taking a video of her cat. Recording your pet's behavior helps your veterinarian understand the issue much better.

Trends

March 2024: The Behavior Issue

‘Spying’ on Pets with Clients

Gathering these objective details is critical to evaluating behavior complaints a client may present. Data-collecting technology can act as a veterinarian’s behavioral spy, revealing the pet’s secrets to guide a diagnosis and treatment plan.

A Look Inside Fear-Free Practices
Photo of an exam room at a fear-free practice

Trends

March 2024: The Behavior Issue

A Look Inside Fear-Free Practices

By now you must have heard the phrase Fear Free or heard of Fear Free certified practices. But what exactly is Fear Free and what does it look like in practice?

Soft Skills in a Hard World
Photo of a technician talking with a client while putting an e-collar on a cat. Soft skills like excellent client communication is a valuable skill.

Trends

March 2024: The Behavior Issue

Soft Skills in a Hard World

Prior to the pandemic, employee development focused primarily on teaching technical skills, like how to operate the latest accounting software or inventory management system. But the pandemic showed us that skills such as communication and innovative thinking are what will enable a practice not only to survive but to thrive, especially in tough times.

The Art of De-Escalation, Part 2
Photo of an upset client speaking to a CSR

Trends

March 2024: The Behavior Issue

The Art of De-Escalation, Part 2

In Part 2 of this 2-part article, we’ll explore strategies for calming down dealing with clients whose stress levels are high, who are showing behavior that ranges from anger to outright hostility.

What Energizing and Empowering Veterinary Teams Looks Like
Photos of Katie Berlin, DVM, and Alyssa Mages, BS, CVT, duing podcast recording with an illustrated image of empowered, happy veterinary team workers behind them.

Trends

March 2024: The Behavior Issue

What Energizing and Empowering Veterinary Teams Looks Like

Alyssa Mages, BS, CVT, discusses her journey as a resilient veterinary educator, trainer, coach, and entrepreneur. Mages is the chief visionary officer of the company she co-founded, Empowering Veterinary Teams (EVT), where she oversees the content development, clinical skills training, and overall vision of the company.

In Practice
Clipboard with a pain advocate handout clipped to it.

Trends

March 2024: The Behavior Issue

In Practice

Many signs of potential pet pain are revealed through changes in behavior. Help clients identify signs of pain in their pets with this chart.

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