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AAHA Director Gregory Carastro, LVT, CVBL, touts the benefits of the Fear Free practice. The AAHA Community responds to a request for resources to help boost confidence in veterinary assistants. This month’s Scoop news articles include: AAHA Names First Veterinary Technician of the Year; North Carolina Requires Veterinarians Declare Gabapentin Use; Humans May Have Influenced Evolution of Dogs’ Eye Color; Study Evaluates Cannabis Product Use in US Cats and Dogs; and more!

Great customer service begins long before the client steps into your practice. Debbie Boone, CVPM, applies hospitality principles from vet med and beyond to train CSRs in how to deliver the best care to clients—including an appropriate level of knowledge to help triage common cases.

You don’t have to be a wildlife vet to help animals in places like the Galapagos Islands, Kenya, or Sumatra—small animal veterinary professionals are needed to serve the dogs, cats, and people who live near the wild too.

ICYMI: With a goal of 90% retention in the veterinary space, AAHA’s CEO shares some key insights on our recent retention whitepaper, “Stay, Please.”

Growing up with restaurateurs for parents, Debbie Boone, CVPM, learned firsthand how exceptional hospitality garners loyal clients and transforms the lives of employees—and she wants healthcare professionals to reap those benefits.

A candid, no-holds-barred conversation with two Black veterinary professionals about the challenges they’ve faced—and the strength and inspiration they’ve found—on their career paths.

Individuals are often blamed when mistakes and adverse events happen, but when there are risky vulnerabilities in equipment and processes, it’s the systems that need to change, not just the people.

When faced with another month of social media posts to write, artificial intelligence (AI) tools can be a springboard for ideas and a place to start—but the human review is crucial.

Niccole Bruno, DVM, founded blendVET to provide hands-on diversity, equity, inclusion, and belonging (DEIB) training for veterinary practices—and now blendVET’s “pathway events” at K–12 schools are showing students in underserved communities that they also have a place in vet med.

Each February, we “celebrate” Dental Health Month, but veterinarian Scott Krick, DVM, says there is a better way to get patients the dental care they so desperately need.