February 06, 2024
Great minds think alike? Think again!
Temple Grandin, PhD, MS, shares how neurodiverse minds think differently from others—and why that’s a good thing for your team, your patients, and your practice.
February 06, 2024
Temple Grandin, PhD, MS, shares how neurodiverse minds think differently from others—and why that’s a good thing for your team, your patients, and your practice.
February 07, 2024
There are many ways to show clients some love, whether it’s Valentine’s Day or any time of year. AAHA-accredited practice owner Jenn Galvin has some thoughts on appreciating the person holding your patient’s leash.
February 12, 2024
Chocolate and xylitol aren’t the only Valentine’s Day toxin risks for pets according to the Pet Poison Helpline.
February 16, 2024
Each February, we “celebrate” Dental Health Month, but veterinarian Scott Krick, DVM, says there is a better way to get patients the dental care they so desperately need.
February 21, 2024
Individuals are often blamed w hen mistakes and adverse events happen , but when there are risky vulnerabilities in equipment and processes, it’s the systems that need to change , not just the people .
February 23, 2024
When faced with another month of social media posts to write, artificial intelligence (AI) tools can be a springboard for ideas and a place to start—but the human review is crucial .
February 28, 2024
Great customer service begins long before the client steps into your practice. Debbie Boone, CVPM, applies hospitality principles from vet med and beyond to train CSRs in how to deliver the best care to clients —including an appropriate level of knowledge to help triage common cases.
March 15, 2024
Whether it’s a 5-star raving review or a 1-star rant, online reviews need professional, concise replies to maintain your practice’s good reputation. AI tools like ChatGPT can help you build templates, craft replies in sensitive situations, and come up with new ways to say thanks for the positive reviews too.
March 18, 2024
Approximately one in five people have a neurodivergent condition. This diversity brings unique strengths and opportunities for self-care and allyship in how we work with teammates and clients who have bipolar disorder, autism, ADHD, obsessive compulsive disorder, and other forms of neurodiversity.
March 11, 2024
“Balancing” work and life can feel impossible for working parents. Emily Singer, VMD, writes that instead of trying to balance work with life, flexibility and self-care are better goals.