The entire world had to shift when COVID-19 struck. Some challenges were universal; others were unique to communities or individuals. A very particular set of challenges presented themselves to the veterinary profession—and our community responded resiliently. Veterinary teams gracefully transitioned to curbside services, telemedicine/telehealth, online appointment setting and check-ins, and so much more. 

Although some of these adjustments are sustainable and have increased efficiency, COVID-19 related challenges remain a significant concern for veterinary practices. Team members are wondering, “Is a post-COVID recession coming?” “How many new pandemic pets can we take?” “Have we, or have we not reached a new normal?” 

Veterinary professionals must juggle these unknowns while tackling burnout, navigating a staff shortage, and addressing so many other challenges that arise in day-to-day practice.