Search Results for “”

Practice owner Jenn Galvin offers hands-on tips for keeping your team happy and making sure your superstar employees will want to stick around.

Maintain your practice’s social media accounts on only a few hours a week of dedicated time using these tips from veterinary social media coach Cheyanne Flerx. Post planning, task batching, and automated scheduling are keys to your success.

For the best outcomes, clients need to first understand their options. That means that they fully comprehend the financial, physical, and emotional commitment s required by each option presented, as well as the potential outcomes , risks , and benefits. Relationship-based c ommunication skills are key to these conversations.  

Your “philosophy of practice” is communicated both verbally and nonverbally by all members of the veterinary team. Practices with a spectrum-of-care mindset reinforce the team’s shared values in every conversation, whether the client is interacting with a CSR, tech, or veterinarian.

Vet med professionals who are parents need creative, empathetic solutions to childcare challenges if we’re going to keep them in their jobs. Subsidies, discounts, onsite childcare, better use of telehealth, and flexible PTO to cover kids’ sick days are a place to start.

Are you on the struggle bus? Practice owner Jenn Galvin has a message about facing burnout as a leader, and the importance of prioritizing self-care.

S ocial media is the fastest and easiest way to communicate important information to clients. Like “word-of-mouth on steroids,” i t takes some effort to get going , but it’s worth it to stay connected.

We can't always control what people say about our practices online. Everyone loves reading positive feedback, but negative reviews can be tough to deal with. It's important to know how to handle negative feedback professionally—but how?

Practice owner Jenn Galvin shares how she shows her team appreciation—from Employee Bingo to love language quizze s, and maybe some impromptu karaoke.

AAHA’s Anesthesia Safety and Monitoring Guidelines Certificate has something for the whole veterinary team—from CSRs to surgeons. It’s an interactive, scenario-based online CE experience that makes sure everyone is speaking the same language before, during, and after anesthesia.