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Do you have a superstar on your team you’d like to take over your social media? Set them up for success by following these steps from veterinary social media coach Cheyanne Flerx .

Practice owner Jenn Galvin offers hands-on tips for keeping your team happy and making sure your superstar employees will want to stick around.

Maintain your practice’s social media accounts on only a few hours a week of dedicated time using these tips from veterinary social media coach Cheyanne Flerx. Post planning, task batching, and automated scheduling are keys to your success.

For the best outcomes, clients need to first understand their options. That means that they fully comprehend the financial, physical, and emotional commitment s required by each option presented, as well as the potential outcomes , risks , and benefits. Relationship-based c ommunication skills are key to these conversations.  

Your “philosophy of practice” is communicated both verbally and nonverbally by all members of the veterinary team. Practices with a spectrum-of-care mindset reinforce the team’s shared values in every conversation, whether the client is interacting with a CSR, tech, or veterinarian.

Are you on the struggle bus? Practice owner Jenn Galvin has a message about facing burnout as a leader, and the importance of prioritizing self-care.

S ocial media is the fastest and easiest way to communicate important information to clients. Like “word-of-mouth on steroids,” i t takes some effort to get going , but it’s worth it to stay connected.

Practice owner Jenn Galvin shares how she shows her team appreciation—from Employee Bingo to love language quizze s, and maybe some impromptu karaoke.

AAHA’s Anesthesia Safety and Monitoring Guidelines Certificate has something for the whole veterinary team—from CSRs to surgeons. It’s an interactive, scenario-based online CE experience that makes sure everyone is speaking the same language before, during, and after anesthesia.

Practice owners and managers are sending “serious calls of distress” about their understaffed hospitals and unmotivated teams. Jenn Galvin offers some light and perspective from the trenches.