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Thanksgiving food scraps are nothing for pets to be thankful for. Let clients and loved ones know the reasons why not to share the feast with dogs and cats.

A content calendar makes your veterinary practice’s marketing strategy flow like clockwork—but who has the time to put it together? AI tools can fast track the process and help generate ideas for social media posts.

A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice. 

A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way. 

As stay-at-home orders ease and social distancing policies begin to relax, hospitals need to figure out how to recover lost patients, finances, and production. Here's how.

Practice owner Jenn Galvin lets us in on when she considers firing clients and tips for how to cut those ties gracefully.

What should your team say when clients ask about pet insurance? Kate Boatright, VMD, has some pointers on how to make strong recommendations without saying too much.

Refresh your practice’s brand and marketing strategy to ring in the New Year with helpful hints from Danielle Lambert, founder of Snout School.   

It’s hard enough to make our own exercise routines work, so how can we get pets moving? Martha G. Cline, DVM, DACVIM (Nutrition), chair of the 2021 AAHA Nutrition and Weight-Loss Management Guidelines for Dogs and Cats, touts the benefits of staying active for pets, including longer life spans and fewer health problems.

How accessible is your practice to older clients and people with disabilities? ADA compliance, larger fonts on written materials, and even bigger pens can help.