Take the hassle out of training and equip your client service representatives with the knowledge and skills necessary to best represent your practice with this one-of-a-kind guide. Includes a downloadable, modifiable version to customize for your best practices.
This revised first edition is full of options for career directions and changes for working and aspiring veterinary technicians. Learn about the requirements, salaries, and pros and cons for each career. Includes advice and insight from veterinary technicians around the country.
The industry’s very best business, patient care, and client service ideas at your fingertips. This fun collection contains 80 cream-of-the-crop ideas distilled from years of Trends magazine back issues.
An extra three workbooks for use with the Be Safe Series in whole staff training.
An extra three workbooks for use with the Be Safe Series in medical and technical staff training.
Pick and choose from the best practices of the most successful veterinary hospitals. This fun-to-read collection of tips covers everything from medicine to marketing. Work smarter, not harder!
Empower your staff to expertly communicate with clients using this entertaining training tool.
Train your whole team in office-wide protocols so everyone—from the receptionist to the veterinary technician—is following the same procedures.
Prepare for the Certified Veterinary Practice Manager (CVPM) exam with these VHMA-recommended titles!
Compassion fatigue comes with the territory in a career based on care. Avoid burnout and increase job satisfaction with a book tailored to the emotional challenges of vet professionals.