February 15, 2023
How to keep the good ones
Practice owner Jenn Galvin offers hands-on tips for keeping your team happy and making sure your superstar employees will want to stick around.
February 15, 2023
Practice owner Jenn Galvin offers hands-on tips for keeping your team happy and making sure your superstar employees will want to stick around.
February 23, 2023
Maintain your practice’s social media accounts on only a few hours a week of dedicated time using these tips from veterinary social media coach Cheyanne Flerx. Post planning, task batching, and automated scheduling are keys to your success.
March 09, 2023
For the best outcomes, clients need to first understand their options. That means that they fully comprehend the financial, physical, and emotional commitment s required by each option presented, as well as the potential outcomes , risks , and benefits. Relationship-based c ommunication skills are key to these conversations.
March 24, 2023
Your “philosophy of practice” is communicated both verbally and nonverbally by all members of the veterinary team. Practices with a spectrum-of-care mindset reinforce the team’s shared values in every conversation, whether the client is interacting with a CSR, tech, or veterinarian.
April 01, 2023
Vet med professionals who are parents need creative, empathetic solutions to childcare challenges if we’re going to keep them in their jobs. Subsidies, discounts, onsite childcare, better use of telehealth, and flexible PTO to cover kids’ sick days are a place to start.
April 15, 2023
Are you on the struggle bus? Practice owner Jenn Galvin has a message about facing burnout as a leader, and the importance of prioritizing self-care.
April 25, 2023
S ocial media is the fastest and easiest way to communicate important information to clients. Like “word-of-mouth on steroids,” i t takes some effort to get going , but it’s worth it to stay connected.
May 26, 2023
We can't always control what people say about our practices online. Everyone loves reading positive feedback, but negative reviews can be tough to deal with. It's important to know how to handle negative feedback professionally—but how?
May 30, 2023
Practice owner Jenn Galvin shares how she shows her team appreciation—from Employee Bingo to love language quizze s, and maybe some impromptu karaoke.
June 15, 2023
AAHA’s Anesthesia Safety and Monitoring Guidelines Certificate has something for the whole veterinary team—from CSRs to surgeons. It’s an interactive, scenario-based online CE experience that makes sure everyone is speaking the same language before, during, and after anesthesia.