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In a profession predisposed to problems of burnout and compassion fatigue, the extra stress involved in seeing patients during a pandemic can be dangerous. And while most AAHA-accredited hospitals are grateful to be busy, they acknowledge that the pandemic is taking a toll.

“We’re not a profession that does a good job at rapid change, but almost overnight we completely changed how we practice medicine.”

Even though Connexity’s going virtual this year, Alice Malone and her management team plan to be there together. Now they just have to decide on a beach.

Back in the early days of the pandemic, people talked about the future in terms of “when things get back to normal.” Not anymore. Now they talk in terms of the “the new normal,” and what that’s going to look like. For many animal hospitals, the new normal is already here.

If you weren’t prepared for the COVID-19 pandemic, there’s no time like the present to upgrade your client service and patient care using telehealth.

Veterinary practices had to pivot fast this past spring. And the transition to curbside service taught us two important lessons. One was how to pandemic-proof a hospital.

Practices need to be more strategic in their fee setting and fee increases. These are the factors you should consider when reviewing your prices.

Veterinary teams adopted an emergency mindset when the pandemic first hit. But we’re in the “new normal” now—and teams may need to adjust clients’ expectations.

As more Americans are getting their COVID vaccinations, many veterinary practices are working to figure out their vaccination policy.

Both the Centers for Disease Control and Prevention and the National Institute for Occupational Safety and Health provide online resources for emergency responders and others facing traumatic incident stress. While these resources focus on more acute situations, much of the information applies to veterinary teams working during the pandemic, such as . . .