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October 28, 2022

What is the spectrum of care?

A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice. 

December 11, 2023

Team talking points for pet insurance

What should your team say when clients ask about pet insurance? Kate Boatright, VMD, has some pointers on how to make strong recommendations without saying too much.

February 07, 2024

Appreciate the leash holders

There are many ways to show clients some love, whether it’s Valentine’s Day or any time of year. AAHA-accredited practice owner Jenn Galvin has some thoughts on appreciating the person holding your patient’s leash.

October 22, 2022

Veterinary social work: Strengthening the bond

Veterinary social workers are on the forefront of efforts to support the human-animal bond while alleviating some of the stressors for both veterinary team members and animal owners. 

September 07, 2023

Vet Teams IRL: Elizabeth Musgreave, CVT

Elizabeth Musgreave , CVT, sa ys she “could not imagine life without a cat . ” I n her role at Hickory Veterinary and Specialty Hospital in Plymouth Meeting, Pennsylvania , she strives to improve the lives of all her patients —and to raise awareness of the role of veterinary technicians in animal welfare.

October 20, 2023

Client-centered Stress First Aid

The same Stress First Aid tools that help with your team and your own wellbeing are helpful when approaching clients as well. Health and wellbeing coach Melyssa Allen, MA, NBC-HWC, DACLM, guides us through the process.

January 12, 2024

Reacting to reactions in general practice

When a patient appears with an unspecified reaction, it’s crucial to gather as much data as possible from the pet owner, the physical exam, and the lab to recognize a serious or even deadly  reaction and respond accordingly.

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