AAHA Retention SMART goals BLANK
Use this blank SMART goals worksheet to make your own staff retention action plan.
Use this blank SMART goals worksheet to make your own staff retention action plan.
Print this handout to understand some of the risks and precautions to take when you or a team member are pregnant while working at a veterinary clinic.
Print this handout to keep track of the US federal laws related to pregnancy, lactation, and parenting.
November 14, 2023
In honor of Practice Managers Appreciation Week (November 12–18), practice owner Jenn Galvin sends a dispatch from the struggle (it’s real) and digs deep to find gratitude for what keeps her in love with the job, even when it’s hard.
March 28, 2024
Do breastmilk “pump breaks” need to be paid ? And what accommodations are pregnant and lactating individuals allowed under US federal law? Here’s your refresher on workplace protections for new and potential parents.
The goal of a loyalty program is not just to increase transactions, but to deepen connections between your clients and your practice.
October 28, 2022
A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice.
August 04, 2023
A work-study partnership between Mission Animal Hospital and Cristo Rey Jesuit High School is giving students from underrepresented backgrounds a jumpstart on vet med careers—and helping diversify the profession in the process.
May 13, 2022
A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way.
May 21, 2020
As stay-at-home orders ease and social distancing policies begin to relax, hospitals need to figure out how to recover lost patients, finances, and production. Here's how.