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Featured article
Why staff retention deserves your attention in the New Year
AAHA surveyed nearly 15,000 veterinary professionals and learned that 30% plan to leave their current job within the coming year. What might make them want to stay? It starts with the right goals.
Trends free article
How Do We Keep Good People in Clinical Practice?
New insights from an AAHA survey into why people in vet med leave, and what could make them want to stay.
Recent articles
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February 28, 2024
3 Ways to empower your customer service team
Great customer service begins long before the client steps into your practice. Debbie Boone, CVPM, applies hospitality principles from vet med and beyond to train CSRs in how to deliver the best care to clients —including an appropriate level of knowledge to help triage common cases. -
February 26, 2024
A conversation: Being Black in veterinary medicine
A candid, no-holds-barred conversation with two Black veterinary professionals about the challenges they’ve faced—and the strength and inspiration they’ve found—on their career paths. -
February 23, 2024
Stuck on social captions? Let AI be your springboard
When faced with another month of social media posts to write, artificial intelligence (AI) tools can be a springboard for ideas and a place to start—but the human review is crucial . -
February 21, 2024
Medical errors: Stop blaming the people and start fixing the systems
Individuals are often blamed w hen mistakes and adverse events happen , but when there are risky vulnerabilities in equipment and processes, it’s the systems that need to change , not just the people . -
February 20, 2024
WATCH: blendVET's DEIB focus inspires the next generation of veterinarians in underserved communities
Niccole Bruno, DVM, founded blendVET to provide hands-on diversity, equity, inclusion, and belonging (DEIB) training for veterinary practices—and now blendVET’s “pathway events” at K–12 schools are showing students in underserved communities that they also have a place in vet med. -
February 16, 2024
Perhaps it’s time to abandon Dental Health Month
Each February, we “celebrate” Dental Health Month, but veterinarian Scott Krick, DVM, says there is a better way to get patients the dental care they so desperately need. -
February 14, 2024
World’s largest nonprofit animal hospital opens state-of-the-art surgical suite
With its new surgical suite, New York’s Schwarzman Animal Medical Center (AMC), is cutting-edge in more than just technology. Their approach to teaching, intentional hospital design, and wellbeing have made AMC the place where patients go when others say it “can’t be done.” -
February 12, 2024
Unexpected Valentine’s Day pet hazards: lilies, essential oils, and . . . Viagra?
Chocolate and xylitol aren’t the only Valentine’s Day toxin risks for pets according to the Pet Poison Helpline. -
February 10, 2024
Funny, controversial, and flat-out weird Super Bowl ads about pets—and what we can learn from (some) of them
Super Bowl commercials often feature cute animals—and that can be a conversation starter for veterinary teams to debunk myths while remind ing clients that their veterinarian is their best resource for accurate information about the health and wellbeing of their pets. -
February 7, 2024
Appreciate the leash holders
There are many ways to show clients some love, whether it’s Valentine’s Day or any time of year. AAHA-accredited practice owner Jenn Galvin has some thoughts on appreciating the person holding your patient’s leash.