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A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice. 

Practice owner Jenn Galvin lets us in on when she considers firing clients and tips for how to cut those ties gracefully.

What should your team say when clients ask about pet insurance? Kate Boatright, VMD, has some pointers on how to make strong recommendations without saying too much.

There are many ways to show clients some love, whether it’s Valentine’s Day or any time of year. AAHA-accredited practice owner Jenn Galvin has some thoughts on appreciating the person holding your patient’s leash.

Dealing with difficult clients is part of the veterinary world. But navigating these choppy waters can also be a chance to shine, personally and as a practice.  

Veterinary social workers are on the forefront of efforts to support the human-animal bond while alleviating some of the stressors for both veterinary team members and animal owners. 

Elizabeth Musgreave , CVT, sa ys she “could not imagine life without a cat . ” I n her role at Hickory Veterinary and Specialty Hospital in Plymouth Meeting, Pennsylvania , she strives to improve the lives of all her patients —and to raise awareness of the role of veterinary technicians in animal welfare.

The same Stress First Aid tools that help with your team and your own wellbeing are helpful when approaching clients as well. Health and wellbeing coach Melyssa Allen, MA, NBC-HWC, DACLM, guides us through the process.

When a patient appears with an unspecified reaction, it’s crucial to gather as much data as possible from the pet owner, the physical exam, and the lab to recognize a serious or even deadly  reaction and respond accordingly.

While Cushing’s syndrome can pose a diagnostic and therapeutic challenge, most pets do well with treatment. Here’s your refresher on monitoring strategies for trilostane therapy and links to helpful resources.