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In honor of Practice Managers Appreciation Week (November 12–18), practice owner Jenn Galvin sends a dispatch from the struggle (it’s real) and digs deep to find gratitude for what keeps her in love with the job, even when it’s hard.

A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice. 

A work-study partnership between Mission Animal Hospital and Cristo Rey Jesuit High School is giving students from underrepresented backgrounds a jumpstart on vet med careers—and helping diversify the profession in the process.  

A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way. 

As stay-at-home orders ease and social distancing policies begin to relax, hospitals need to figure out how to recover lost patients, finances, and production. Here's how.

Workplace gossip is toxic for employee morale (and it is not great for business either). Practice owner Jenn Galvin dishes on why the whole team deserves better than a culture of bad-mouthing and rumor-spreading. 

Vet med professionals from all over contributed to Veterinary Visionaries' second “solving event” through video testimonials. The results make it clear: Leaders need to listen, build their empathy muscles, modify policies, and drive systemic change to reverse employee attrition trends. 

They may not happen often, but when cardiopulmonary events occur, your team needs to jump into action quickly. Here’s your nudge to take another look at your practice’s preparedness to perform CPR.

Stress First Aid was originally developed for the US Navy and Marine Corps as a way to monitor and manage stress , both individually and on teams. Now it’s being adapted for veterinary practices .

Stress First Aid is meant as a common language and a flexible framework of action steps that can be integrated into your practice’s daily operations . Explore how you can use the 7 Cs of SFA to support yourself and co-workers in veterinary practice.