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November 14, 2023

Manage a vet clinic, they said. . . . It’ll be fun, they said.

In honor of Practice Managers Appreciation Week (November 12–18), practice owner Jenn Galvin sends a dispatch from the struggle (it’s real) and digs deep to find gratitude for what keeps her in love with the job, even when it’s hard.

October 28, 2022

What is the spectrum of care?

A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice. 

May 13, 2022

Why De-escalation Training Is Essential for CSRs

A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way. 

August 18, 2023

Selling the drama

Workplace gossip is toxic for employee morale (and it is not great for business either). Practice owner Jenn Galvin dishes on why the whole team deserves better than a culture of bad-mouthing and rumor-spreading. 

April 20, 2023

Stress First Aid for veterinary professionals

Stress First Aid was originally developed for the US Navy and Marine Corps as a way to monitor and manage stress , both individually and on teams. Now it’s being adapted for veterinary practices .

October 20, 2023

Stress First Aid: Self-Care and Co-worker Support Actions

Stress First Aid is meant as a common language and a flexible framework of action steps that can be integrated into your practice’s daily operations . Explore how you can use the 7 Cs of SFA to support yourself and co-workers in veterinary practice.

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