Search Results for “”

Showing 1-10 of 36

Click to download: Canine Respiratory Mystery

The canine respiratory illness outbreak in the news is part of the CIRCD, and exhibits similar signs. Some patients may require hospitalization, and the most severe cases may result in death.

October 28, 2022

What is the spectrum of care?

A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice. 

May 13, 2022

Why De-escalation Training Is Essential for CSRs

A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way. 

December 11, 2023

Team talking points for pet insurance

What should your team say when clients ask about pet insurance? Kate Boatright, VMD, has some pointers on how to make strong recommendations without saying too much.

February 02, 2024

Vetspacito: Helping pets and overcoming language barriers

With an increasing number of Spanish-speaking clients, being able to communicate in Spanish is no longer just a skill—it's a necessity. Vetspacito empowers veterinary professionals with the language tools to improve patient care and build stronger, more empathetic relationships with a broader clientele.

February 07, 2024

Appreciate the leash holders

There are many ways to show clients some love, whether it’s Valentine’s Day or any time of year. AAHA-accredited practice owner Jenn Galvin has some thoughts on appreciating the person holding your patient’s leash.

Refine Results


NEWStat

keyboard_arrow_down keyboard_arrow_up