Search Results for “”

A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice. 

A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way. 

As stay-at-home orders ease and social distancing policies begin to relax, hospitals need to figure out how to recover lost patients, finances, and production. Here's how.

Practice owner Jenn Galvin lets us in on when she considers firing clients and tips for how to cut those ties gracefully.

2023 International Assistance Dog Week is August 6-12 and it’s a great opportunity to raise awareness of the unique needs of working, assistance, and therapy dogs. AAHA has a free toolkit to get the conversation started.

Veterinary social workers are on the forefront of efforts to support the human-animal bond while alleviating some of the stressors for both veterinary team members and animal owners. 

Founded in 2023, the online collaborative space known as VetHive operates on four principles: creating a culture of support, rejecting the ivory tower mentality, being our authentic selves, and viewing veterinary medicine as a team sport. NEWStat chats with founder Kate Baker, DVM, MS, DACVP (Clinical Pathology) .

Pawlicy Advisor conducted a survey in conjunction with AAHA to research the perception of pet insurance among veterinary professionals. The data reveals vet teams overwhelmingly believe that pet insurance has a number of benefits,

Are you missing charges? Keeping too much inventory on-hand? Practice owner Jenn Galvin has ideas for how to keep the team happier and discover hidden revenue in the process.

The same Stress First Aid tools that help with your team and your own wellbeing are helpful when approaching clients as well. Health and wellbeing coach Melyssa Allen, MA, NBC-HWC, DACLM, guides us through the process.