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How have AAHA-accredited hospitals been coping with COVID—and did their AAHA membership help them negotiate overwhelming and unpredictable change?

A veterinarian who said an ex-client’s negative online reviews cost him his practice was awarded damages of nearly $30,000 after a six-year court battle. Was it worth the wait?

Whether it’s a client you’ve known for years or a client you're meeting for the first time, a curbside visit could be a whole new experience. As practices have adapted and perfected workflows, there are some things their teams are doing (and not doing) to deliver a positive experience, every step of the way.

Help owners better budget for preventive healthcare and increase their openness to scheduling routine visits by offering monthly payment preventive healthcare plans. Implementing these plans can be daunting, but Partners for Healthy Pets has you covered.

For animal hospitals across the country, the coronavirus crisis put an abrupt stop to “pet care as usual.” Although many veterinary care centers are navigating significant challenges, this uncertain time has also created new opportunities. 

Six expert tips from AAHA-accredited practices from Exceptional Customer Experience: 80 Tips for Compassionate Care, Clear Communication, and Authentic Client Connections .

Help owners better budget for preventive healthcare—and increase their openness to scheduling routine visits—by offering monthly payment preventive healthcare plans. Partners for Healthy Pets has an easy to understand, step-by-step manual that walks you through the entire process.

It’s been a long, weird time for everyone, and clients’ tempers are wearing thin. Here's what to do if things get heated.

Delivering veterinary services to cats is a different breed of care. And while some practices are exclusively dedicated to the care of cats, others would like to develop an increased focus on feline healthcare. Partners for Healthy Pets  has free resources to help both.

Back in March, before most practices went curbside, nobody predicted the influx of new clients. Here's how to keep them coming back.