Search Results for “”

How accessible is your practice to older clients and people with disabilities? ADA compliance, larger fonts on written materials, and even bigger pens can help.

With an increasing number of Spanish-speaking clients, being able to communicate in Spanish is no longer just a skill—it's a necessity. Vetspacito empowers veterinary professionals with the language tools to improve patient care and build stronger, more empathetic relationships with a broader clientele.

There are many ways to show clients some love, whether it’s Valentine’s Day or any time of year. AAHA-accredited practice owner Jenn Galvin has some thoughts on appreciating the person holding your patient’s leash.

Super Bowl commercials often feature cute animals—and that can be a conversation starter for veterinary teams to debunk myths while remind ing clients that their veterinarian is their best resource for accurate information about the health and wellbeing of their pets.  

Chocolate and xylitol aren’t the only Valentine’s Day toxin risks for pets according to the Pet Poison Helpline.

Each February, we “celebrate” Dental Health Month, but veterinarian Scott Krick, DVM, says there is a better way to get patients the dental care they so desperately need.

When faced with another month of social media posts to write, artificial intelligence (AI) tools can be a springboard for ideas and a place to start—but the human review is crucial .

Great customer service begins long before the client steps into your practice. Debbie Boone, CVPM, applies hospitality principles from vet med and beyond to train CSRs in how to deliver the best care to clients —including an appropriate level of knowledge to help triage common cases.

Whether it’s a 5-star raving review or a 1-star rant, online reviews need professional, concise replies to maintain your practice’s good reputation. AI tools like ChatGPT can help you build templates, craft replies in sensitive situations, and come up with new ways to say thanks for the positive reviews too.

In anticipation of Monday’s total solar eclipse, the big news for clients is that the eclipse likely won’t be any news at all to their pets.