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The canine respiratory illness outbreak in the news is part of the CIRCD, and exhibits similar signs. Some patients may require hospitalization, and the most severe cases may result in death.

A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice. 

A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way. 

As stay-at-home orders ease and social distancing policies begin to relax, hospitals need to figure out how to recover lost patients, finances, and production. Here's how.

Practice owner Jenn Galvin lets us in on when she considers firing clients and tips for how to cut those ties gracefully.

What should your team say when clients ask about pet insurance? Kate Boatright, VMD, has some pointers on how to make strong recommendations without saying too much.

Refresh your practice’s brand and marketing strategy to ring in the New Year with helpful hints from Danielle Lambert, founder of Snout School.   

How accessible is your practice to older clients and people with disabilities? ADA compliance, larger fonts on written materials, and even bigger pens can help.

With an increasing number of Spanish-speaking clients, being able to communicate in Spanish is no longer just a skill—it's a necessity. Vetspacito empowers veterinary professionals with the language tools to improve patient care and build stronger, more empathetic relationships with a broader clientele.

There are many ways to show clients some love, whether it’s Valentine’s Day or any time of year. AAHA-accredited practice owner Jenn Galvin has some thoughts on appreciating the person holding your patient’s leash.