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October 28, 2022

What is the spectrum of care?

A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice. 

May 13, 2022

Why De-escalation Training Is Essential for CSRs

A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way. 

Get involved to better prepare graduates for practice

You are invited to join the Spectrum of Care Initiative Advisory Community (SOCI), which is seeking practitioners who work with a socioeconomically diverse clientele to help better prepare veterinary school graduates for the challenges of practice.

October 22, 2022

Veterinary social work: Strengthening the bond

Veterinary social workers are on the forefront of efforts to support the human-animal bond while alleviating some of the stressors for both veterinary team members and animal owners. 

August 29, 2023

Collaboration with specialists expands spectrum of options in general practice

Founded in 2023, the online collaborative space known as VetHive operates on four principles: creating a culture of support, rejecting the ivory tower mentality, being our authentic selves, and viewing veterinary medicine as a team sport. NEWStat chats with founder Kate Baker, DVM, MS, DACVP (Clinical Pathology) .

September 18, 2023

Maybe money does grow on trees

Are you missing charges? Keeping too much inventory on-hand? Practice owner Jenn Galvin has ideas for how to keep the team happier and discover hidden revenue in the process.

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