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Each February, we “celebrate” Dental Health Month, but veterinarian Scott Krick, DVM, says there is a better way to get patients the dental care they so desperately need.

When faced with another month of social media posts to write, artificial intelligence (AI) tools can be a springboard for ideas and a place to start—but the human review is crucial .

Great customer service begins long before the client steps into your practice. Debbie Boone, CVPM, applies hospitality principles from vet med and beyond to train CSRs in how to deliver the best care to clients —including an appropriate level of knowledge to help triage common cases.

Whether it’s a 5-star raving review or a 1-star rant, online reviews need professional, concise replies to maintain your practice’s good reputation. AI tools like ChatGPT can help you build templates, craft replies in sensitive situations, and come up with new ways to say thanks for the positive reviews too.

In some cases, recurrent hookworms might be due to lack of client compliance or proper treatment—but in other cases, it might be multi-anthelmintic drug resistant (MADR) hookworms. Here’s your primer on what to look for.

While emodepside can be effective in treating multi-anthelmintic drug resistant (MADR) hookworms in dogs, there are serious safety considerations including careful patient selection after screening for heartworm and the MDR1 mutation.

Launching in 2024, the North American Association of Veterinary Receptionists (NAAVR) will provide CE for customer service representatives in many areas, including conflict resolution, great customer service, and hospitality.

Pet Export Support aims to remove much of the headache for both the veterinary team and the pet owner with completing international health certificates.

Dealing with difficult clients is part of the veterinary world. But navigating these choppy waters can also be a chance to shine, personally and as a practice.  

2023 International Assistance Dog Week is August 6-12 and it’s a great opportunity to raise awareness of the unique needs of working, assistance, and therapy dogs. AAHA has a free toolkit to get the conversation started.