October 28, 2022
What is the spectrum of care?
A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice.
October 28, 2022
A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice.
October 23, 2023
Practice owner Jenn Galvin lets us in on when she considers firing clients and tips for how to cut those ties gracefully.
December 11, 2023
What should your team say when clients ask about pet insurance? Kate Boatright, VMD, has some pointers on how to make strong recommendations without saying too much.
February 07, 2024
There are many ways to show clients some love, whether it’s Valentine’s Day or any time of year. AAHA-accredited practice owner Jenn Galvin has some thoughts on appreciating the person holding your patient’s leash.
May 03, 2024
Dealing with difficult clients is part of the veterinary world. But navigating these choppy waters can also be a chance to shine, personally and as a practice.
October 22, 2022
Veterinary social workers are on the forefront of efforts to support the human-animal bond while alleviating some of the stressors for both veterinary team members and animal owners.
October 20, 2023
The same Stress First Aid tools that help with your team and your own wellbeing are helpful when approaching clients as well. Health and wellbeing coach Melyssa Allen, MA, NBC-HWC, DACLM, guides us through the process.
January 12, 2024
When a patient appears with an unspecified reaction, it’s crucial to gather as much data as possible from the pet owner, the physical exam, and the lab to recognize a serious or even deadly reaction and respond accordingly.
March 28, 2024
Cultural competency is the subject of an upcoming AAHA webinar which aims to boost your team’s ability to work with clients from a variety of cultural backgrounds.
January 26, 2024
Veterinary professionals are well-suited to be experts in a variety of One Health concepts. Here are some resources and ideas for how to increase awareness among your clients about the interconnectedness of human, animal, and environmental health.