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Use this blank SMART goals worksheet to make your own staff retention action plan.

Print this handout to understand some of the risks and precautions to take when you or a team member are pregnant while working at a veterinary clinic.

Print this handout to keep track of the US federal laws related to pregnancy, lactation, and parenting.

In honor of Practice Managers Appreciation Week (November 12–18), practice owner Jenn Galvin sends a dispatch from the struggle (it’s real) and digs deep to find gratitude for what keeps her in love with the job, even when it’s hard.

Do breastmilk “pump breaks” need to be paid ? And what accommodations are pregnant and lactating individuals allowed under US federal law? Here’s your refresher on workplace protections for new and potential parents.  

The goal of a loyalty program is not just to increase transactions, but to deepen connections between your clients and your practice.

The canine respiratory illness outbreak in the news is part of the CIRCD, and exhibits similar signs. Some patients may require hospitalization, and the most severe cases may result in death.

A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice. 

A work-study partnership between Mission Animal Hospital and Cristo Rey Jesuit High School is giving students from underrepresented backgrounds a jumpstart on vet med careers—and helping diversify the profession in the process.  

A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way.