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October 28, 2022

What is the spectrum of care?

A new column for NEWStat by Kate Boatright, VMD, will regularly discuss topics related to the role of the spectrum of care in improving outcomes in clinical practice. 

May 13, 2022

Why De-escalation Training Is Essential for CSRs

A visit to the DMV provides a classic example of how a normally compliant rule-follower can quickly escalate to anger. Debbie Boone, CVPM, our guest on the May 10, 2022 episode of Central Line: The AAHA Podcast , advocates for giving our client services representatives specialized training in how to read human behavior, prevent or deescalate situations that could lead to blowups whenever possible, and say “no” the right way. 

August 18, 2023

Selling the drama

Workplace gossip is toxic for employee morale (and it is not great for business either). Practice owner Jenn Galvin dishes on why the whole team deserves better than a culture of bad-mouthing and rumor-spreading. 

October 22, 2022

Veterinary social work: Strengthening the bond

Veterinary social workers are on the forefront of efforts to support the human-animal bond while alleviating some of the stressors for both veterinary team members and animal owners. 

August 29, 2023

Collaboration with specialists expands spectrum of options in general practice

Founded in 2023, the online collaborative space known as VetHive operates on four principles: creating a culture of support, rejecting the ivory tower mentality, being our authentic selves, and viewing veterinary medicine as a team sport. NEWStat chats with founder Kate Baker, DVM, MS, DACVP (Clinical Pathology) .

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