February 09, 2018
Study: What you say and what the client hears aren’t necessarily the same
A recent study found that most dog and cat owners don’t know what actually happens during their pet’s physical exam, or the importance of the veterinary services performed. Partners for Healthy Pets (PHP) compiled more than five years of data from staff and client surveys. PHP determined that pet owners don’t always hear what veterinary healthcare team members think they communicate to them.