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At the beginning of this year, many pet owners may have been unaware of the terms virtual care , telehealth , or connected care . But thanks to the global coronavirus pandemic, they certainly are aware of these services now. That’s significant because while telemedicine is being widely adopted in the human health care model, it’s been slower to catch on in the veterinary world because of difficulty of negotiating the Veterinary Client Patient Relationship (VCPR), which mandates that veterinarians can’t diagnose or prescribe via electronic means unless they’ve previously seen the patient in the flesh.

A growing number of animal hospitals are embracing alternative workweeks, also called compressed workweeks, as a benefit for employees—and to boost productivity and staff retention. Especially important in this unprecedented time!

Many nosocomial or hospital-acquired infections (HAIs) go unnoticed, according to the 2018 AAHA Infection Control, Prevention, and Biosecurity (ICPB) Guidelines .

Your client is stressed by the challenges of caring for their ailing pet. But what if their stress turns outward and they call frequently, get angry, or are demanding, anxious, or indecisive? What can you do? How do you react?

Offering multiple payment options to clients can help forge stronger relationships, create a more profitable and efficient business, and ultimately let you focus on providing quality veterinary care. This article discusses the various ways clients can pay, including pet insurance, wellness plans, nonprofit programs, and payment plans.

Dermot Jevens, DVM, MVB, DACVS, AAHA secretary/treasurer, explores the human side of technology, namely the people who purchase, implement, and operate the practice’s technology on a daily basis. Also, some trivia on the AAHA-Accredited Practice of the Year Award finalists, a recap of AAHA Day 2020, and Ask AAHA answers a question on accreditation for mobile practices.

News briefs from across the industry and beyond. This month’s articles include: $2 billion in government aid to practices, feline DNA microarray study to study cancer, academic partnerships to increase diversity, artificial intelligence and vet med, sea lion receives CT scan, global veterinary imaging market news, animal facial recognition software, and MRI and dog speech recognition.

Abstracts from issue 56.6 of JAAHA, Journal of the American Animal Hospital Association .

Extended reality technology already assists in educational, clinical, and mental health settings. It’s mind boggling to imagine where virtual technology might go—maybe even giving veterinarians tools that feel like superpowers.

Manheim Pike Veterinary Hospital is the 2020 AAHA-Accredited Practice of the Year! The practice has been AAHA accredited for 50 years, and the owner, Jeff Steed, DVM, credits AAHA accreditation with helping his animal hospital stay on top of the latest developments, such as the best medicine, equipment, and protocols. This article profiles the practice and includes interviews with team members and a client of 33 years.