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September 01, 2020

A great curbside experience: Dos and don'ts to guide your approach

Whether it’s a client you’ve known for years or a client you're meeting for the first time, a curbside visit could be a whole new experience. As practices have adapted and perfected workflows, there are some things their teams are doing (and not doing) to deliver a positive experience, every step of the way.

September 01, 2020

The unique opportunities COVID-19 has created for animal hospitals

For animal hospitals across the country, the coronavirus crisis put an abrupt stop to “pet care as usual.” Although many veterinary care centers are navigating significant challenges, this uncertain time has also created new opportunities. 

November 17, 2020

Forward booking works. Here’s proof

Is your practice forward booking? Forward booking simply means scheduling  all  patients’ future appointments directly following their current visit—before they leave the practice.

December 01, 2020

Measuring ROI during a pandemic

COVID-19 forced many veterinary practices to pivot in terms of how to operate and where to invest time and resources. Evaluating your results can help you determine which of your efforts are worth continuing and which you should retire.

February 24, 2021

Perfecting curbside care

Going on one year ago now, the soaring demands of established and new clients alike slammed into normal patient flows to create a traffic jam we still haven’t cleared.

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