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June 30, 2016

I'm late because my hair caught on fire

July 4th is right around the corner and the lazy days—and late starts—of summer are in full force. In fact, more than one in five U.S. workers (23%) are late to work once a month, and 14% are late weekly, according to CareerBuilder. The Society for Human Resources Management reported some of the more creative excuses, culled from CareerBuilder’s nationwide survey in late 2015 responded to by 2,595 hiring and Human Resources managers and 3,252 full-time, U.S. workers. The results were released on Jan. 28.

October 22, 2019

Things that make employees quit

Losing an employee is costly, writes Jon Christiansen. He says the reasons people quit are deeply rooted and complex. He offers eight common leadership mistakes that help explain why.

November 05, 2019

Forward booking works. Here’s proof

Is your practice forward booking? Forward booking simply means scheduling  all  patients’ future appointments directly following their current visit—before they leave the practice.

December 01, 2019

How Customer Experience Sharpens Your Competitive Edge

Veterinary practices today face increasing competition at every turn. From cross-town clinics to clients who rely on ‘Dr. Google’ and online resources for advice and products, staying ahead of the competition can be extremelystressful—and a risk to your bottom line.

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