You and your team have been there: A patient needs life-saving care, but the owner is unable to pay for it. What do you do? When it comes to providing the best care for patients, economic limitations of pet owners can add stress to the equation. Too often, this stress spreads to the veterinary care team, creating additional financial burdens for the practice, and sparking emotional stress for team members who simply want to ensure every pet receives the very best care. To address this situation, AAHA has introduced
“For many of us, the workplace has become the most diverse setting in our lives,” says Howard Ross who blogs on the SHRM website about his new book, Our Search for Belonging: How the Need for Connection Is Tearing Our Culture Apart (Berrett-Koehler, 2018). He adds that because of more diversity in workplaces, there are also more opportunities to bridge differences.
Want to enhance communication throughout your practice? It starts with being a good coach.
Marketing can be an imposing word, calling to mind advertising agencies and huge name brands with big marketing teams. But it doesn’t have to be quite as complicated as all that. A good, targeted marketing plan can help improve your practice and get the word out to the community about the top-notch care you provide.
What does good financial management entail? How do you determine a budget and put strong internal controls into place? The financial side of business can seem too difficult to decode, and the steps needed to improve margins can be elusive.
Looking to improve your recruiting, hiring, and onboarding process? Many practices are, but don’t know where to find the best people or how to prevent high turnover.
Want to improve your practice, but need to put a plan into place? AAHA has got you covered! In this new podcast series by AAHA Press, Marsha Heinke, author of Practice Made Perfect: A Complete Guide to Veterinary Practice Management, discusses common pain points her clients face.
Veterinary teams and retailers often struggle with managing pet food marketing opportunities. In addition to space and inventory concerns, ensuring the product moves out is critical to getting margin on sales. David Sprinkle shares that the frequency of pet food purchasing is a key factor to pet food retailing and target marketing. Source: Pet Food Industry
Media sources are full of articles these days about suicide in the veterinary profession. Intense experiences are commonplace and stress is inevitable. But, with awareness and a little skill, its negative impacts are not. The authors share perspective and outline a technique called intentional breathing. Continue reading Source: Harvard Business Review
Is your practice’s culture task-oriented, that is, focused externally on problems, or relationship-oriented, that is, focused internally on issues such as communication? Whichever it is, adopt the opposite style to be an effective leader, a new study suggests. Researchers from Georgia State University found that improving an organization’s performance comes down to its leader adopting a leadership style opposite that of the culture. The study was published in the June issue of Applied Psychology.